As a Claims Manager - LAM at Maersk in Mumbai, India, you will lead a team of Claims Adjusters handling cargo and marine claims. This full-time role focuses on driving operational excellence, providing technical guidance on complex claims, and managing stakeholder relationships in a global environment.
Requirements
Experience in cargo claims, marine claims, shipping, logistics, marine insurance, or maritime legal claims.
Proven experience handling complex claims and providing technical guidance.
Experience in people leadership, coaching, or team development.
Strong written and verbal English communication skills.
Preferred: LLB, LLM, MBA, or equivalent qualification.
Skills & Responsibilities
People Leadership: Lead, coach, and support a team of Claims Adjusters to ensure high-quality claims handling and professional development.
Claims Management: Provide technical guidance on complex, high-value claims, including liability, settlement, and recovery matters.
Stakeholder Collaboration: Engage with internal and external stakeholders such as Fleet teams, lawyers, underwriters, and P&I Clubs.
Process Improvement: Support the implementation and continuous improvement of Claims SOPs and data quality standards.
Potential transition routes: People from senior claims adjuster or maritime legal backgrounds may bring relevant claims management and analytical skills, alongside meeting leadership and communication requirements.
Job description
About the Role
The Claims Manager will lead a team of Claims Adjusters and oversee the efficient and high-quality handling of cargo and marine claims within the Maersk Fleet environment. The role works closely with the Head of Claims Operations and Regional Claims leadership to ensure claims quality, operational excellence, stakeholder engagement and continuous improvement.
Key Responsibilities
Lead, coach and support a team of Claims Adjusters in managing cargo and marine claims in line with established guidelines and procedures.
Monitor team performance, service levels, KPIs and claims quality.
Provide technical guidance on complex, high-value and sensitive claims, including liability, settlement and recovery matters.
Ensure claims are appropriately investigated, documented and resolved while balancing customer experience, commercial considerations and legal requirements.
Protect and pursue recovery rights and support loss prevention initiatives.
Maintain high standards of claims documentation, data quality and system usage.
Support the implementation and continuous improvement of Claims SOPs and processes.
Identify capability gaps and support team training, coaching and development.
Collaborate with internal and external stakeholders including Fleet/Marine teams, customers, lawyers, underwriters, P&I Clubs, recovery agents and third-party claims administrators.
Provide accurate claims reporting, analysis and management information.
Escalate complex or high-value matters to senior management as appropriate.
Work collaboratively with global and regional Claims teams to drive consistent and effective claims operations.
We're Looking For
Essential
Experience in cargo claims, marine claims, shipping, logistics, marine insurance or maritime legal claims.
Proven experience handling complex claims and providing technical guidance.
Experience in people leadership, coaching or team development.
Strong analytical, problem-solving and decision-making skills.
Strong written and verbal English communication skills.
Ability to work effectively in a global matrix environment and manage multiple stakeholders.
Strong organizational skills, attention to detail and ability to manage competing priorities.
Commercial and solutions-oriented mindset.
Preferred
LLB, LLM, MBA or equivalent qualification.
Knowledge of maritime law, shipping operations, logistics, marine insurance, P&I or claims management.
Experience working with global teams and claims stakeholders.
Exposure to process improvement and operational excellence.
Experience with claims management systems and data-driven reporting.
Key Competencies
People Leadership & Team Development
Claims & Recovery Management
Customer & Stakeholder Management
Problem Solving & Conflict Resolution
Process Improvement & Continuous Learning
Resilience & Adaptability
Collaboration & Teamwork
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
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