CHB Onsite Customer Support

Job Description

This position serves as the primary onsite liaison between Maersk, a key client, and the customs brokerage operations team. The role is responsible for performing import-related functions on behalf of the client while monitoring compliance activities and reporting.This individual will play a critical role in maintaining high levels of client satisfaction through strong service delivery, operational support, and compliance oversight.

Key Responsibilities

• Work onsite with a key client, utilizing their operating systems (including SAP and Retail Link)

• Support maintenance activities, including solicitation and qualification of Free Trade Agreements (FTAs)

• Conduct database reviews and updates related to tariffs, FTAs, and other compliance elements

• Perform audit reviews based on information received from the client and third-party service providers

• Assist with duty recovery opportunities, including tariff engineering and related initiatives

• Act as a liaison between the client and customs brokerage operations for broker requests for information (RFIs), ensuring timely and accurate responses

• Provide support on refunds, adjustments, and amendments, including coordination with internal teams and tracking to completion

• Compile and deliver compliance and operational reporting to support client visibility and performance tracking

• Work within the CARM portal to support account activities, including monitoring statements, transactions, and compliance-related updates

• Support sanctions-related processes and ensure alignment with regulatory requirements

Accountabilities

• Provide weekly updates to the Senior Manager, Trade Compliance

• Support a dedicated onsite client account

Primary Internal Stakeholders

• Customs brokerage operations teams

• Trade compliance teams

• Client import operations and compliance teams

Primary External Stakeholders

• Transportation carriers

• Vendors

• Government agencies

Required Experience & Skills

• High school diploma or GED (or equivalent combination of education and experience)

• 5–10 years of direct customs brokerage experience, ideally as a rater

• Strong knowledge of customs clearance processes and related customs programs

• Industry-related certifications (e.g., CCS, CTCS) preferred; willingness to obtain CCS if not already certified

• Ability to manage competing priorities and work effectively under pressure

• Strong organizational and time management skills

• Excellent interpersonal and communication skills, with the ability to work cross-functionally with clients and partners

• Proficiency with Microsoft Office (Excel, Word, Outlook); experience with ERP systems is an asset

• Strong problem-solving skills

Additional Qualities

• Team-oriented mindset

• High level of professionalism, integrity, and accountability

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.