Senior Customs Client Support Associate

Job Description

About Maersk

Maersk is a global leader in integrated logistics, with over a century of experience driving innovation and transforming global trade. With 100,000+ employees across 130 countries, we work together to deliver efficient, sustainable, and customer-focused supply chain solutions.

At Maersk, we value collaboration, diversity, and continuous learning, creating an environment where our people can grow while making a meaningful impact on the future of logistics.

What We Can Offer: At Maersk, we’re committed to building an inclusive workplace where everyone feels valued, heard, and able to be themselves. Our team members come from a wide range of backgrounds, experiences, and perspectives, and we value the unique strengths each person contributes.

• Exposure to global customs brokerage operations and client-facing logistics solutions.
• Opportunities to strengthen expertise in data, reporting tools, and customs systems (e.g., Customs Navigator).
• A flexible, remote-friendly environment that supports work-life balance
• Ongoing learning and development within a collaborative, cross-functional organization.

About the role

This role is ideal for someone who combines operational customs expertise with strong client engagement and data-driven decision-making, ensuring high service quality and client satisfaction across complex logistics operations.

Key Responsibilities:

• Act as a liaison between CHB Account Managers, clients, and customs brokerage operations to ensure seamless service delivery
• Monitor shipment entries, identify exceptions or delays, and proactively communicate with internal teams and clients to resolve issues
• Develop, maintain, and distribute performance metrics and client-facing reports using internal tools such as Customs Navigator
• Support client onboarding activities, including documentation processes and operational setup
• Coordinate and contribute to Quarterly Business Reviews (QBRs) with client stakeholders and internal teams
• Collaborate with Account Managers on shipment tracking, entry follow-ups, and reporting to avoid service disruptions
• Maintain and update SOPs while supporting compliance monitoring and staying aligned with evolving customs regulations

What We Are Looking For:

Continuous improvement mindset: we are looking for someone who brings a strong mindset of continuous improvement, someone who is naturally curious, committed to solving problems at the root, and driven to make things better every day

• Minimum 5 years of experience in Customs Brokerage Operations, with strong exposure to import processes
• Working knowledge of customs regulations, CBP requirements, and Partner Government Agencies (FDA, EPA, CPSC, etc.)
• Strong analytical skills with the ability to manage large data sets and translate data into actionable insights
• Advanced proficiency in Microsoft Excel and PowerPoint, with experience in reporting and data presentation
• Strong communication skills and ability to work both independently and collaboratively across cross-functional teams

Your Impact

In this role, you will directly influence client satisfaction and operational performance by serving as a key link between customers and customs brokerage teams, ensuring timely issue resolution, accurate reporting, and seamless service delivery. Your ability to proactively identify risks, provide data-driven insights, and maintain strong communication with stakeholders will help improve efficiency, reinforce compliance, and strengthen long-term client relationships while contributing to continuous improvement across operations.

Job Type: Full Time

Salary: $70,000 - $80,000*

*The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

Benefits: Full time employees are eligible for Health Insurance, Paid Time Off, and 401k Match.

Notice to applicants applying to positions in the United States

You must be authorized to work for any employer in the U.S. Relocation & Immigration support is not available for this position.

#LI-Hybrid #LI-GS4

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.