Assistant Manager - Operations (3PL)

Location: Maple Tree Warehouse, No. 3 Street, VSIP 2, Thu Dau Mot, Binh Duong (No shuttle bus service)

Daily operation:

• Monitor all daily warehouse operational activities, including inbound, outbound, and returns processes, to ensure smooth workflow, system accuracy, and compliance with SLA and customer delivery commitments

• Instruct, guide, and provide on-the-job training for warehouse staff to ensure strict compliance with SOPs, work instructions, quality standards, and productivity targets

• Interact with customers to understand their business requirements, order profiles, peak volumes, cut-off times, and special handling specifications

• Provide customer support in escalated operational situations, coordinate internal teams to resolve issues quickly, and manage overall daily workflow to maintain service level performance

• Support managers in organizing, planning, and implementing daily operations, manpower deployment, shift arrangements, and continuous improvement initiatives

Project developing

• Joining new project to set up operation process, standardize procedure, work instruction for operation.

• Propose and deploy improvement theme to improve operation efficiency.

End results

• Meet customer KPI and Department KPI

• All inbound and outbound shipments are planned and catchup customer’s requirement

• Customers satisfaction

Accountabilities:

• Achieve KPI of operations

• Meet business target

Job Requirements

Education:

• Bachelor’s Degree

Professional Qualification/Certification:

• Preferably with Professional Certification

Experience:

• Preferable to 3-4 years of professional experience in contract logistics/distribution center operations

• Solid experience in managing the sizable team

• Analytical and strategic thinking

• Strong customer mindset

• Result-orientated, good business sense, and hands-on

• Proactive, detail-minded, and continuous improvement

• Proficient in using Microsoft Office, WMS, TMS

• Good English communication skills ( verbal & written )

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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