Area IT Lead - Eastern Mediterranean Area

Job Description

Strengthening Maersk Technology IT Services is a core, supporting element of the Maersk Group’s aim to build the IT platform required to deliver the right IT solution and operating environment. The ultimate goal for this role is to enable the business to win in the marketplace.

The Area IT Lead role is part of the Onsite Technology team responsible for management and daily IT operational activities within agreed and measurable service levels. Focused on establishing working relationships with customers, vendors and other support teams with a large and complex area with the Maersk regional structure. Also responsible for driving business engagement and helps with successful execution of Maersk Technology strategy. Ground support for end user workplace services, server \ switch rooms, projects, asset management, procurement, budgets and VIP support are other areas of focus for this role.

The role requires a confident, self-driven and organised individual with IT knowledge and experience in leading a team focused on solving IT related problems on the ground. Apart from service-mindedness and results-orientation, the person must possess excellent communication and interpersonal skills. The role is a leader of others and takes responsibility for leading the onsite support team, team performance monitoring via the IT Service Management platform, conducting individual performance appraisals and strengthening business relationships within the Team.

Commitment to a high level of service and responsibility is required. The post holder will spend most of their daytime coordinating with local \ global teams and vendors to enhance the delivered end user IT services for this business unit, to meet headquarter users’ high expectations and demands whilst balancing technology, budget and innovation.

The Area IT Lead must be a team player, able to function autonomously with minimum direct supervision and understand the value of supporting their colleagues, sharing their experience and knowledge within the wider IT community and leading their team.

The individual must be passionate and be able to deliver a friendly and robust service to business colleagues at all levels. An excellent level and knowledge of English, both written and spoken, is also expected of the post holder.

Area IT Lead – Onsite Technology, SbM, TSE is part of the Regional Onsite Technology team and leads a team of IT Support Technicians for delivery of onsite IT services. Has responsibility for management and daily IT operational activities, within agreed and measurable service levels. Establishes appropriate working relationships with customers, vendors and other support teams for a large and complex area within the Maersk regional structure. Also responsible for driving business engagement and helps with successful execution of Maersk Technology strategy.

Focus will also be on providing on the ground support for end user workplace services, server / switch rooms, projects, asset management, procurement and VIP support.

Key responsibilities:

• Act as point of contact for specific area, has responsibility for all Onsite Technology tasks executed within the area, ensuring quality and timeliness of execution.
• Leads and develops team members and drives continuous quality improvement for own and related areas
• Engage with vendors and customers to align policies, processes and procedures to agreed standards
• Initiate, lead and participate in projects as required and to agreed standards and governance, aligning to the Technology strategy
• Provide onsite support to all supported Transport & Logistics brands and business Units (as appropriate) for incidents / requests assigned to the Onsite Technology
• Strong focus on cost leadership especially on areas around procurement, local vendor / contract management, budgets, RoFo accuracy, reducing operating expense etc.
• Engage with business colleagues to plan and execute strategic Technology initiatives, also help in promoting newer technology to improve the uptake within area
• Coordinate on Asset Life Cycle management (Install / Move / Add / Change / Decommission) support for IT equipment (PCs, Laptops, Printers, Servers)
• Provide On-call support for critical incidents outside of normal business hours and emergency situations as part of Business Continuity Plan requirements
• Ensure Cyber Security standard processes are followed for services provided
• Provide VIP support to selective customers as per SLA and agreement

Required experience :

• Should have at least 8+ years of experience (minimum 5 years of managerial experience) and have worked with large organizations having global presence whereby experience would include interaction with virtual teams and remote support.
• Should be well versed with handling of onsite infrastructure components including but not limited to end user computing and datacentre equipment.
• Must have engaged and supported VIP users for various catalogued requirements and be a good communicator both orally and in written form. Incumbent shall lead a team providing onsite IT support for designator business unit and also act as a facilitator for project delivery.
• Should be able to establish a good working relationship with vendors responsible for delivery of services and other peer groups within the same support function.
• Coordination with external vendors for local requirements should form part of the skillset as it would require knowledge of local regulations and customs to facilitate delivery of products and services.
• Ability to understand, track and report on budgets and expenses
• Previous experience of leading a team of technical engineers and service management leading is a must have attribute.
• Manage day to day escalations and complaints from high levels when received, ultimately focusing on their timely resolution.
• Ability to lead self and others, and organise a constructive working day in conjunction with the rest of the team.

Technical Skills:

• Service Delivery Management (ITIL)
• IT operations and Infrastructure
• Cost Management
• Vendor Management
• Customer Service mindset
• Risk Management
• Business Analysis
• IT Standards, Procedures and Policies formulation
• Strategic Planning
• Stakeholder Management
• Ability to influence and persuade
• Negotiation and engagement skills
• Project delivery and timeline adherence
• Working experience of the latest standards in end user hardware
• Good understanding of end user devices and peripherals.
• Working knowledge of collaboration tools such as Teams Rooms, Video conferencing, IP Softphones, Teams Live Events.
• Microsoft office 365 (Word, Excel, Outlook, Access, SharePoint, Teams, Project, Visio) skills

​The personal data provided to our company within the scope of job applications will be processed by Maersk Denizcilik Anonim Şirketi (“Maersk Denizcilik”) for the purpose of conducting the application process for candidates. As part of the A.P. Moller-Maersk A/S (APMM) group, we use a global web-based application with servers located abroad to collect and evaluate job applications by our international recruitment teams. To ensure the protection of your personal data in the context of cross-border transfers, we implement the Standard Contractual Clauses issued by the Turkish Personal Data Protection Board and submit the required filings to the Authority. For detailed information regarding our data processing activities, as well as your rights and the relevant privacy notice, you may refer to our Global Data Privacy Statement for Recruiting at https://www.maersk.com/careers/recruitment-process/privacy-statement. Under Article 11 of the Law, you can submit your requests regarding your rights to us via kvkk@maersk.com. For the protection of your personal data, we kindly request that you do not include any special categories of personal data or any personal data unrelated to the evaluation of your job application.

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Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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