Area Head of TCO (AU & NZ)

Job Description

Key responsibilities

• Establish close and integrated ties with the operating business units by defining, implementing and supporting effective infrastructure, applications and integration to help the business improve efficiencies, reduce costs and support business growth.

• Manage project pipeline from Business to ensure IT resources are adequately staff-up to align with required timeline

• Attend any Business Review meeting with customers and gather/understand/follow-up areas of concern and improvement

• Work with business and operation team to understand their requirements to implement and deliver the appropriate IT solution

• Carry out full implementation from Design, solution, development, testing to go-live

• Manage project on timely delivery and within scope

• Coordinate with Global TCO and extend Maersk resources to deliver any development or customization if necessary

• Ensure the definition, alignment and quality of functional requirements, project plans, system configuration and test plans.

• Oversee and govern the configuration of applications required to support operations, including peripheral applications and devices.

• Review implementation methodology and tools regularly and keep them up to date

• Ensure and sponsor the delivery of training for super-users and project team members.

• Ensure the smooth operation of IT services and infrastructure.

• Oversee the implementation and maintenance of all IT systems and networks.

• Handle any change requirements

• Review existing implementation and find any improvement opportunities

• Ensure any issues reported are attended to until it is closed

• Establish and maintain change control, incident and escalation procedure

• Manage service level, KPI and escalation

• Act as communicator during critical escalation

• Conduct disaster recovery and system testing if needed

• Support any system migration and upgrade

• Liaise with third-party providers and negotiate contracts and services.

• Ensure the quality and cost-effectiveness of outsourced IT services.

• Continuously seek opportunities for improvement and innovation.

• Ensure compliance with cyber security team.

Size of business handled

• Area based – Whole of Australia and New Zealand

Qualifications

• At least 8 years of Implementing, managing and supporting warehouse management system, and daily work using Bl analysis tools

• Strong business knowledge of supply chain execution in any or all of the following verticals:

• Distribution centre services in warehouse operations and contract logistics (must have)

• Transport management

• Experience in organizing and managing major IT projects.

• Excellent analytical and problem-solving skills

• Strong leadership experience in managing regional/country IT team.

• Good English communication skills (written and verbal) with business leadership and other level of the users

• Bachelor’s degree in science/information technology or Industrial engineering

• Certified project manager is an added advantage

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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