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Merlin

Guest Experience Host - Operations

Location:  Columbus, OH, US
Location flexibility:  3 office days / week – HQ/Office-based roles. (On-site roles are fixed to a location.)
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Job Description

What you'll bring to the team

🎢 Guest Experience Host (Operations)

📍 LEGOLAND Discovery Center Columbus

🗓️ Availability Required: Must be available to work 2 weekdays + 1 weekend day each week.

🧱✨ Love LEGO? Love making people smile?Join Team LEGO and help create unforgettable experiences for families and guests every day! 🎉

🌟 What You'll Be Doing

🎉 Make Every Visit Awesome

Welcome guests with energy, enthusiasm, and a positive attitude

Bring the Merlin Values to life in every interaction 😄

🌈 Create Magical Moments

Engage with guests throughout the attraction

Make every visit fun, memorable, and full of smiles ✨

🚦 Keep the Fun Flowing

Assist with attraction operations and guest flow

Help manage queues and maintain a safe environment for everyone 🦺

🧹 Keep It Looking Awesome

Ensure guest areas are clean, organized, stocked, and ready for fun 🧱

🔑 Support Daily Operations

Assist with opening and closing procedures

Help keep the attraction running smoothly throughout the day 🎢

💥 Why You'll Love It

✅ Fun, fast-paced environment✅ Team-focused culture✅ Create magical memories every day✅ Be part of the world's largest entertainment attraction company 🌍

🎉 Ready to build smiles, spark imagination, and make every day an adventure? Apply today! 🧱✨

Qualifications & Experience

About You

  • 🎢 6–12 months of experience in attractions, entertainment, or customer service is a magical bonus!

  • 😄 Fun, dynamic, and friendly personality that lights up the room.

  • 🗣️ Great communication, listening, and people-boosting skills.

  • 🚀 Self-motivated and ready to shine—solo or with the team.

  • 📅 Super flexible—able to work days, nights, weekends, holidays, and special events!

Benefits

The Perks of the Magic ✨🎡 Fantastic Health Coverage: Enjoy comprehensive medical, dental, and vision benefits to keep you feeling your best.🌴 Generous Paid Time Off: Take the time you need to rest, recharge, and come back ready to create more unforgettable moments.🎟️ Merlin Magic Pass: Share the fun with free entry for you, your family, and friends to our world-famous attractions.🏆 Recognition and Rewards: Your hard work does not go unnoticed. Celebrate your achievements with exciting recognition programs.💰 401(k) Savings Plan: Build your future with our company-matched retirement program.🎓 Tuition Assistance: Pursue your passions with educational support and reimbursement programs.🚀 Growth and Development: Learn, grow, and take your career to new heights with endless opportunities for advancement. Workplace - Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong. The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team. The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer. Thank you for sharing our global commitment to Children’s Rights. Just imagine building your dream career. Then make it real. Join the LEGO® team today. Merlin Entertainments are facilitating the LEGO Group’s recruitment process for this role as part of a transitional service agreement with the LEGO Group.

Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.

Pay Range

USD $14.25/Hr.

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Working at Merlin

3 office days / week – HQ/Office-based roles. (On-site roles are fixed to a location.)

A little flex time – varies by role

Company employees:

22,000

Gender diversity (m:f):

52:48

Hiring in countries

Company benefits

Annual bonus
Buy or sell annual leave
Charity donation scheme
Cycle to work scheme
Employee assistance programme
Employee discounts – 40% LEGO Discount
Enhanced pension match/contribution
Eye Care Support
Family health insurance
Health insurance
Theme park discounts
Lunch and learns
In house training
Further education support
Open to part time work for some roles
Open to part-time employees
Mental health first aiders
Mentoring
Learning platform
Collaboration spaces
Modern office
Private booths
Employee recognition scheme
Volunteer days
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