Business Analyst - Payment Processing


Fully flexible hours


Form3’s Product Team are the backbone of our ground-breaking services. Responsible for creating and developing real-time, cutting-edge payment technology products for our full scope of financial services customers, Product at Form3 is all about technological prowess, growth, and innovation. The team consists of experienced Product Managers, Business Analysts, a Technical Writer, Front-End Developers and a Product Designer, who are all experts in their field and strongly passionate about our vision for the future of payments. Product is broken down into specific Business Lines which include; Platform, Core, InfoSec, Product Operations and R&D. We also have squads for specific Markets including UK (FPS, Bacs, CHAPS), Euro (SEPA) and International (SWIFT/FX).

This role sits within the Core team, responsible for a set of shared services essential to the successful operation and growth of our platform. Core ensures our services are scalable, resilient and performant while delivering value-added enhancements. It is an exciting, steadily growing and dynamic team. The team works 100% remotely, however we do have an office to support the times when face to face and white board sessions are needed


No two days are the same as a Form3 Business Analyst. You'll get to work closely with our Software Engineers, Operations Analysts, and financial services customers on a wide range of dynamic and challenging projects. You'll be involved in the full scope of product lifecycle: from writing requirements to defining new strategies; from planning capacity to discussing field definitions; and from drawing out flows to serving as product expertise for internal and external stakeholders. Vitally, you’ll need to be a keen learner, and animated about developing your knowledge on the job.

Sometimes you'll work on projects as a group and other times you’ll be flying solo. We’ll always give you the freedom to decide how you want to define and deliver your role.

This role lies within Core Payment Processing team, responsible to deliver a common set of functionalities to support multiple payment schemes and geographies, in line with the organisation's key objectives and growth strategy. This is a truly cross-functional role and will see you working with smart people across a variety of functionality spanning multiple regions.


Our Product team continues to grow at pace and we’re looking for an ambitious and versatile Senior Business Analyst to work in our Core Product Team. We’re looking for 5-7+ years’ experience as a Senior Business Analyst, with a full range of product lifecycle experience.

You will be supporting the Product Manager through decision making/presenting information so they can make an informed choice. It will also be important to provide timely information to the Product Manager regarding progress, issues and any deviations from the agreed plan.

Ideally, applicants would have experience working across UK payments schemes (FPS, BACS, CHAPS, SWIFT), SEPA suite (SICT, SCT, SDD), and have a passion for building tech-first (API / Cloud-native) solutions.

What we look for:

  • You have 5-7+ years as a Business Analyst
  • You have payments knowledge i.e., understanding of payments systems, the schemes they run, practical back-offices implementations (FPS, BACS, CHAPS, SEPA, Faster Payments or SWIFT) and ISO20022 payments message mapping.
  • You possess technical focus and API experience
  • You have experience with payments fraud management and US payment schemes such as RTP, ACH will be beneficial
  • You have a proven track record of creating functional and non-functional requirements and designing top quality specification documents
  • You possess a full range of lifecycle experience
  • You’ve built workflow automation flows, and automated or improved BA and testing processes
  • You’ve undertaken stakeholder management and can effortlessly build relationships in remote cross-functional teams
  • Likewise, you can provide support to internal and external stakeholders, from initiation right through to the implementation phase
  • You can confidently work with the business and external clients to determine requirements for new systems, services, or products
  • You’re skilled in assessing impact on the business with regards to new systems, services, or products
  • You’re super analytical and love finding innovative solutions to complex problems

At Form3, we really don’t believe in one size fits all. We want a dynamic, kinetic individual who can bring their own flair and experience to shape our ever-evolving Product Team.


  • 30 days annual leave plus Bank Holidays
  • Remote friendly environment
  • Remote working equipment allowance
  • Health and wellness allowance
  • Flexible working arrangements
  • Udemy and educational reimbursements
  • Full details are available on our careers page

Form3 appreciates that we all lead different and often really busy lives. We work remotely 100% of the time and many of us work part time. If you’re interested in hearing what different flexible working arrangements may be available, we’d love to chat.


We are an award-winning cloud-native payment technology provider for financially regulated institutions. Launched in 2016, we've doubled in size year on year as we continue to redefine what a truly instant payment experience means.

We celebrate diversity, promote entrepreneurialism and are committed to giving everyone a say in shaping our business. Here you will grow as a person and accomplish incredible things. A career at Form3 is empowering, inspiring and fun. Join us and help shape the future of payments.


At Form3 we embrace equal opportunity and are committed to building a diverse team of exceptional individuals. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status and it is our strong belief that the more inclusive we are as a business, the better our work will be.


Fully flexible hours