Stock Assistant

Job Description

FARFETCH exists for the love of fashion. We believe in empowering individuality. Our mission is to be the global technology platform for luxury fashion, connecting creators, curators and consumers.We’re a diverse and global community made up of Farfetchers, our partners and our customers, which we believe is at the heart of our success. Everything we do is centred around our values - Be Human, Think Global, Be Revolutionary, Todos Juntos, Be Brilliant, Amaze Customers - which define our beliefs and our actions. We welcome difference and foster a consciously inclusive environment for everyone. We are Farfetch For All.
OPERATIONS
We’re passionate about operational excellence, acting with our customers always in our heart. From Payments and Fraud, to Delivery and Customer Care Services, we’re creating seamless and luxury experiences for our customers all around the world.
THE ROLE
Stock assistant position is based in Browns flagship boutique located Brook Street, Mayfair.Our stockroom team work collaboratively and seamlessly to fulfil the customer experience from start to finish, going above and beyond for both our stores and customers, bringing our customer journey to life and supporting Browns on our mission to be the coolest multi-channel boutique in the world!In this role you will be responsible for the fulfilment of all online orders for the Retails Stores. Other responsibilities will be to complete ‘Same Day’ and ‘Click and Collect’ online orders, as well as to help manage and control the stock integrity in the stockroom by housekeeping and providing support to the Stockroom Manager on a daily basis.

WHAT YOU’LL DO

• Supporting the stockroom with communication with the Sales Associates to locate, pick and run items requested accurately and efficiently, always ensuring the customer journey is seamless
• Return stock from shop floor to the stockroom and store according to correct process
• Work with Investigations Team to ensure all items unable to be located are investigated within a 24-hour time frame
• Oversee all quality control for orders
• Work with stockroom team and Browns distribution centre to control the stock integrity
• Liaise with the Stockroom Manager in order to create action plans to avoid stock loss
• Perform cycle counts and regular stock checks
• Going above and beyond for the customer
• Support the Stockroom Team in the delivery of administrative work related to Stockroom
• Working with the Web Operations Team to pick all online orders within SLA’s
• Packing all items under the guidelines to despatch to the Distribution Centre

WHO YOU ARE

• Team work is key, this is all about supporting your team and building the best relationships across the boutique
• Administrative/data entry experience in a fashion retail environment
• Experience in stockroom retail preferred
• Proficiency in Microsoft Word and Excel essential
• Accuracy and attention to detail is essential
• Able to communicate clearly in written and oral form
• Able to problem solve and multi-task

BENEFITS & PERKS

• Health insurance for the whole family, flexible working environment and well-being support and tools
• Extra days off, sabbatical program and days for you to give back for the community
• Training opportunities and free access to Udemy
• Flexible benefits program
• FARFETCH Equity plan

EQUAL OPPORTUNITIES STATEMENT

• FARFETCH is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law. We continue to build our consciously inclusive culture as part of our Positively FARFETCH strategy throughout our business, partnerships and communities.