People Applications Support Specialist

Job Description

FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers.
We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers. This community is at the heart of our business success. We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone. We are FARFETCH for All.

PEOPLE TEAM
We're a global and collaborative team with the mission to create a "Happy People Revolution", by building a world-class company and inspiring Farfetchers to live our values and grow with us. We foster our consciously inclusive culture by empowering individuality and building a diverse brand people dream to be a part of.

PORTO
Our Porto office is located in Portugal's vibrant second city, known for its history and its creative yet cosy environment. You can have an informal meeting in the treehouse or play the piano during your lunch break!

ROLE
An exciting opportunity has come up in our People Applications Support team! As part of this team, reporting to the People Applications Support Lead, you will be helping other Farfetchers to take full advantage of our People Systems in their daily jobs as well as shaping the future of the company by optimization of all the people-related processes and software.

WHAT YOU'LL DO

• Support fellow Farfetchers on using the available People solutions, taking full advantage of their potential;
• Follow internal processes on incident resolution (including escalation) within the supported applications;
• Troubleshoot and help resolve People systems issues;
• Work together with the remaining People Applications team to provide the best user experience to all Farfetchers, by identifying and recommending product and process customization, enhancements, or workarounds;
• Participate in the test of new features and configuration changes;
• Help in the identification of end-user training needs and build training materials;
• Communicate received feedback to senior team members;
• Document and log work efforts, including all client support requests;
• Manage and manipulate the relevant volume of data using Excel-like software;
• Manage tasks autonomously, following the severity policy;
• Deal with confidential information;

WHO YOU ARE

• Experienced in HR processes or systems from a functional point of view. Workday knowledge is a plus;
• Experienced in Help Desk/ Service Support;
• Amazing at researching, solving problems, and documenting solutions;
• Great at communicating with team members and internal customers;
• Passionate for helping others to get a solution to their needs;
• Curious to keep learning more about systems from a technical point-of-view;
• Flexible, excelling in a dynamic and constantly changing environment;
• Proficiency in English (required);
• Team player attitude.

REWARDS & BENEFITS

• Health insurance for the whole family, a flexible working environment, and well-being support and tools
• Extra days off, a sabbatical program, and days for you to give back to the community
• Training opportunities and free access to Udemy
• Flexible benefits program
• FARFETCH Equity plan

An exciting opportunity has come up in our People Applications Support team! As part of this team, reporting to the People Applications Support Lead, you will be helping other Farfetchers to take full advantage of our People Systems in their daily jobs as well as shaping the future of the company by optimization of all the people-related processes and software.