Partner Success Manager - Italian Speaker

Job Description

FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers. We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers. This community is at the heart of our business success. We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone. We are FARFETCH for All.
OPERATIONSWe're passionate about operational excellence, acting with our customers and partners always in our heart. Covering the entire order journey, we create our online content, secure payments and fraud process compliance, ensure order fulfilment and delivery, while providing customer and partner care. In a nutshell, we love to create seamless and memorable luxury experiences for our customers all around the world.
LISBONOur Lisbon office is located in Portugal's cosmopolitan capital. In this office, Farfetchers like to have catch ups in the ball pit or creative moments by the grand piano!
THE ROLEYou will manage the partner's journey through the Farfetch operational lifecycle. From initial onboarding to next phase deployment, we help create seamless experiences across customer regions and the different phases of the relationship. We tailor the relationship with Farfetch to match the partner's global needs.

WHAT YOU'LL DO

• Reporting to the Partner Success Team Manager, you will be the voice of the partner(s) by being the main operational contact and by managing partner health at every stage of the lifecycle;
• Be the liaison for the commercial team and the international Partner Success/Service teams to ensure strategic understanding regarding the partner relationship;
• You'll onboard partners by working with a project team to ensure clear timelines, progress updates and risk management;
• Manage the partner's operational performance, growth and expansion;
• Be the one that ensures a seamless transition from onboarding to post go-live (business as usual) by scheduling regular follow-ups, managing success milestones, and conducting business reviews with the partner;
• You will lead weekly meetings with key stakeholders to discuss strategies to meet the partner's needs and expectations and to ensure global communication understanding;
• Work with Operations Solutions, Partner Service and Commercial teams to reduce partner retention risks;
• Someone who focuses on delivering business and technical value as the partnership evolves, involving different team members.

WHO YOU ARE

• Bachelor's degree. Masters or MBA a bonus;
• Fluent in English and Italian;
• Fluent in any other EU language, written and spoken is a plus;
• 5+ years experience in fashion, luxury, retail, e-commerce or technology;
• Important/strategic account management experience;
• Someone with experience with complex projects with several teams;
• Analytical thinking and problem solving mindset;
• Experience creating beautifully constructed emails, impactful PowerPoint presentations, and clear and succinct relay of information;
• Experience improving complex workflows and managing cross-functional work streams;
• Experience in roles where you need to make improving decisions in complex situations;
• Excel (can maintain complex spreadsheets).

REWARDS & BENEFITS

• Health insurance for the whole family, flexible working environment and well-being support and tools
• Extra days off, sabbatical program and days for you to give back for the community
• Training opportunities and free access to Udemy
• Flexible benefits program
• FARFETCH Equity plan

EQUAL OPPORTUNITIES STATEMENT

• FARFETCH is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law. We continue to build our consciously inclusive culture as part of our Positively FARFETCH strategy throughout our business, partnerships and communities.

We aim to help the partner achieve their strategic goals and to be their advocate to our organisation. The team's core responsibility is to build trust and lasting relationships with our partners