Senior National Account Manager

Job Description

Senior National Account Manager

Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Commercial team sits at the centre of Deliveroo’s marketplace—shaping how we serve restaurants, grocers, and new verticals worldwide. From negotiating key partnerships to unlocking new revenue streams and crafting data-led growth strategies, we take on big challenges that move the business forward. If you thrive in fast-paced, commercial environments and want to influence the future of a global brand—this is the team for you.

We’re looking for a Senior National Account Manager to join our UK team. In this role, you’ll manage the daily relationship with a portfolio of our largest restaurant partners, using data-driven insights to grow their sales and help them achieve operational excellence.

Get to know our Commercial team — what drives us, how we work, and what you can expect.

What You’ll Be Doing

You’ll be joining the National Accounts team. Working with restaurant partners of this scale means you will often have to overcome challenges that Deliveroo is facing for the first time, directly shaping the future of how we work with our largest partners globally.

Here’s what your day-to-day might look like:

• Strategic Performance Review: Monitor and analyse the performance of partner-specific goals, leading high-level review meetings to keep growth on track.

• Operational Excellence: Manage weekly meetings to deliver insights that help partners improve their daily operations and become more efficient for customers and riders.

• Consultative Growth: Provide expert guidance on how to scale delivery as a channel, increasing revenue and health metrics through best-practice consulting.

• Hands-on Training: Deliver in-person training sessions for main restaurant partners, covering everything from operational best practices to on-site troubleshooting.

• Internal Collaboration: Identify opportunities to deepen relationships by partnering with Deliveroo’s Marketing, Operations, and Product teams.

• Regional Prioritisation: Partner with regional Commercial Managers to identify and prioritise growth opportunities in key zones across the UK.

• Co-Marketing Initiatives: Work with restaurant marketing counterparts to execute campaigns that create tangible value for our partners.

What You’ll Need to Thrive

Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others:

• Partnership Expertise: Significant experience in account management or a strategic partnerships role, ideally within a high-growth environment.

• Data Fluency: The ability to manage complex data and translate it into compelling, clear, and applicable insights for senior stakeholders.

• Relationship Mastery: Exceptional communication and relationship-building skills, with the ability to influence at all levels.

• Commercial Acumen: A strong understanding of how to drive revenue and improve business health metrics in a marketplace setting.

• Problem-Solving Grit: A proactive approach to overcoming novel challenges and a desire to shape the future of a global brand.

Why Join Us?

At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to:

🔧 Make a visible impact every day

Your work directly improves experiences for customers, partners and riders.

🌱 Learn fast in an entrepreneurial environment

Work close to the market with autonomy, pace and real responsibility.

🧠 Build a career, not just a role

Stretch yourself, develop new skills and grow as the business evolves.

🌎 Deliver together in an inclusive culture

Collaborative, values-driven teams that support how you work best.

We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here.

Our Global Structure

Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.

Diversity, Equity and Inclusion

At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.

Our 2024 UK workforce demographics reflect this ongoing commitment:

• Ethnic Diversity: 38.2% of our UK employees are from ethnic minority backgrounds.

• Gender: 44.1% of our UK workforce identify as women.

• Leadership: We are actively pursuing a global goal to reach 40% women in senior leadership roles.

If you have a disability or long-term health condition and need support to apply, or if you require any reasonable adjustments during the recruitment process, please contact our recruitment team at accommodations@deliveroo.co.uk.

If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!