Account Manager (Small, Medium Business)

Job Description

SMB Account Manager

Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Commercial team sits at the centre of Deliveroo’s marketplace—shaping how we serve restaurants, grocers, and new verticals worldwide. From negotiating key partnerships to unlocking new revenue streams and crafting data-led growth strategies, we take on big challenges that move the business forward. If you thrive in fast-paced, commercial environments and want to influence the future of a global brand—this is the team for you.

We’re looking for an SMB Account Manager to join our Manchester team. In this role, you’ll help our restaurant partners grow their businesses by improving their delivery operations, attracting new customers, and leveraging our latest technology to get the very best out of our platform.

Get to know our Commercial team — what drives us, how we work, and what you can expect.

What You’ll Be Doing

You’ll be joining the SMB (Small Medium Business) team in Manchester City Centre. We focus on high-velocity, desk-based relationship management, acting as the primary consultants for our diverse partner base to ensure their long-term success.

Here’s what your day-to-day might look like:

• Strategic Portfolio Management: Independently manage a portfolio of accounts using a desk-based model, driving growth through phone, email, and video presentations.

• Relationship Partnership: Build and maintain favourable, long-term relationships with partners, ensuring they receive exceptional service and tailored support.

• Campaign Execution: Execute national and local marketing campaigns to improve key performance metrics, including order volume, retention, and customer outcomes.

• Consultative Selling: Guide partners on how to offer the best delivery experience and take advantage of our latest technology and perks.

• Cross-Functional Collaboration: Liaise between your restaurant partners and internal Deliveroo teams to ensure our solutions are delivered according to their specific needs.

What You’ll Need to Thrive

Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others:

• Proven Account Management: A track record in an account management role with experience in telephone-based support and selling.

• Data-Led Problem Solving: The ability to understand problems and get to the crux of an issue quickly using data, without over-complicating solutions.

• Creative Communication: An excellent phone manner and the ability to remove barriers through creativity and persuasive communication.

• Tech Curiosity: A genuine enthusiasm for technology and a keenness to learn how digital tools can help partners excel in a competitive marketplace.

• Results-Oriented: A proactive mindset focused on driving positive outcomes for both our partners and the Deliveroo business.

Why Join Us?

At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to:

🔧 Make a visible impact every day Your work directly improves experiences for customers, partners and riders.

🌱 Learn fast in an entrepreneurial environment Work close to the market with autonomy, pace and real responsibility.

🧠 Build a career, not just a role Stretch yourself, develop new skills and grow as the business evolves.

🌎 Deliver together in an inclusive culture Collaborative, values-driven teams that support how you work best.

We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here.

Our Global Structure

Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.

Diversity, Equity and Inclusion

At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.

We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.

If you have a disability or long-term health condition and need support to apply for one of our roles, or if you require any reasonable adjustments during the recruitment process, please contact our recruitment team at accommodations@deliveroo.co.uk and we’ll be happy to help ensure you have a fair and equitable experience.

If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!