New Partner Experience Team Lead - Italian Speaker

Job Description

NPX Team Leader (Italian Speaking)

Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Commercial team sits at the centre of Deliveroo’s marketplace—shaping how we serve restaurants, grocers, and new verticals worldwide. From negotiating key partnerships to unlocking new revenue streams and crafting data-led growth strategies, we take on big challenges that move the business forward. If you thrive in fast-paced, commercial environments and want to influence the future of a global brand—this is the team for you.

We’re looking for an NPX Team Leader to join our Manchester team. In this role, you’ll lead a team of Italian-speaking New Partner Experience agents, guiding them to get new restaurants running on Deliveroo and helping them scale their order volume from day one.

What You’ll Be Doing

You’ll be joining the SMB (Small & Medium Business) team. Reporting to the EU Head of New Partner Experience, you’ll be responsible for the daily success of our onboarding operations for the Italian market, ensuring our partners are set up for long-term growth.

Here’s what your day-to-day might look like:

• Lead and Coach: Provide daily oversight and coaching for a team of NPX Agents, developing their skills and fostering a high-performance culture.

• Performance Management: Establish and manage a performance framework to ensure the team consistently hits agreed goals and KPIs.

• Process Refinement: Develop and refine onboarding processes to improve efficiency and ensure every restaurant partner has a world-class launch experience.

• Operational Oversight: Manage team behaviour, attendance, and reporting, delivering clear visibility on results to senior leadership.

• Cross-Functional Collaboration: Work closely with other Team Leaders to share best practices and ensure our partners are comfortable using our systems to maximise their potential.

What You’ll Need to Thrive

Essential

• Leadership Experience: Significant experience (2+ years) in a management role, with a proven ability to lead and motivate a team.

• Linguistic Proficiency: Native or fluent in both Italian and English (written and spoken).

• Target-Driven: A "get up and go" attitude with a track record of working effectively to meet and exceed demanding targets.

• Coaching Skills: Proven ability to develop the skills of others and manage performance effectively through constructive feedback.

• Commercial Mindset: A strong understanding of customer service or account management dynamics.

Nice to Have

• Experience in the food-tech or marketplace industry.

• Strong analytical skills with the ability to use data to inform process improvements.

Why Join Us? At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to:

🔧 Make a visible impact every day

Your work directly improves experiences for customers, partners and riders.

🌱 Learn fast in an entrepreneurial environment

Work close to the market with autonomy, pace and real responsibility.

🧠 Build a career, not just a role

Stretch yourself, develop new skills and grow as the business evolves.

🌎 Deliver together in an inclusive culture

Collaborative, values-driven teams that support how you work best.

We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here.

Our Global Structure

Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.

Diversity, Equity and Inclusion At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.

We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.

If you have a disability or long-term health condition and need support to apply for one of our roles, or if you require any reasonable adjustments during the recruitment process, please contact our recruitment team at accommodations@deliveroo.co.uk and we’ll be happy to help ensure you have a fair and equitable experience.

If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!