Client Partner, Deliveroo Express

Job Description

Client Partner, Deliveroo Express

Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Commercial team sits at the centre of Deliveroo’s marketplace—shaping how we serve restaurants, grocers, and new verticals worldwide. From negotiating key partnerships to unlocking new revenue streams and crafting data-led growth strategies, we take on big challenges that move the business forward. If you thrive in fast-paced, commercial environments and want to influence the future of a global brand—this is the team for you.

We’re looking for a Client Partner, Deliveroo Express to join our Global Growth, Strategy & Analytics team. In this role, you’ll help us scale our new white-label solution, allowing partners to offer rapid delivery directly through their own platforms while powered by Deliveroo’s world-class rider network.

Get to know our Commercial team — what drives us, how we work, and what you can expect.

What You’ll Be Doing

You’ll be joining the New Verticals business unit, reporting to the Head of Commercial, Global Grocery. Deliveroo Express is a critical strategic pillar for our future, and you will be at the helm of managing these high-scale, white-label partnerships globally, directly influencing how the world’s biggest brands collaborate with on-demand logistics.

Here’s what your day-to-day might look like:

• Lead Strategic Partnerships: Manage and develop a team of Strategic Partnership Managers, overseeing day-to-day relationships with our Express partners across restaurant, grocery, and retail sectors.

• Drive Commercial Strategy: Build and execute an account prioritisation framework to deepen existing partnerships and identify new avenues for value creation.

• Own the Sales Pipeline: Lead high-stakes pitches and contract negotiations for new business, scaling the Express solution to new global partners.

• Deliver Financial Results: Own the P&L for your portfolio, tracking performance against annual plans and implementing interventions to ensure targets are met.

• Cross-Functional Collaboration: Partner with Product, Marketing, and Rider Operations to ensure our white-label technology is seamlessly integrated and partner satisfaction remains high.

• Refine the Value Proposition: Use market insights and partner feedback to constantly evolve Deliveroo Express’s position in the competitive last-mile delivery market.

What You’ll Need to Thrive

Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others:

• Strategic Relationship Management: 4–5 years’ experience in account management, strategic partnerships, or strategy & insights, preferably within grocery, retail, or last-mile delivery.

• Commercial & Analytical Mastery: Proven ability to manage a P&L, translate complex data sets into actionable storytelling, and drive commercial interventions.

• Negotiation Excellence: A track record of leading complex contract negotiations that drive mutual value and long-term growth.

• Leadership & Influence: Experience leading or developing high-performing teams and the ability to influence stakeholders at all levels, including senior leadership.

• Agility & Creativity: A self-starter mindset comfortable with ambiguity, capable of testing and scaling new ideas in a high-growth environment.

Why Join Us?

At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving.

We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to:

🔧 Make a visible impact every day

Your work directly improves experiences for customers, partners and riders.

🌱 Learn fast in an entrepreneurial environment

Work close to the market with autonomy, pace and real responsibility.

🧠 Build a career, not just a role

Stretch yourself, develop new skills and grow as the business evolves.

🌎 Deliver together in an inclusive culture

Collaborative, values-driven teams that support how you work best.

We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here.

Our Global Structure

Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.

Diversity, Equity and Inclusion

At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.

We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.

If you have a disability or long-term health condition and need support to apply for one of our roles, or if you require any reasonable adjustments during the recruitment process, please contact our recruitment team at accommodations@deliveroo.co.uk and we’ll be happy to help ensure you have a fair and equitable experience.

If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!