Core Operations Specialist- Remote- (Temp)

Job Description

About Currencycloud
In 2021 Currencycloud was acquired by Visa; we are somewhere where innovative thinking and the power of technology know no limits. We know that the success of the business depends on the people who keep it moving, which is why we are looking for exceptional talent to join our international payments revolution.
We are open & collaborative, living and breathing our company values: Be Human, Better Together and Own it.
Our Payment Operations department is looking for an Core Operations Specialist to join our US based team. The role will be reporting into the Core Operations Team Lead, ensuring that our clients receive the best possible service, in line with FCA(UK) and DNB (NL) and federal (US) requirements. This role is remote and requires working PST timezone. This role is a Temporary role from March- November.
Shift Hours include: 8:30 am- 5:30 pm (PST ), Some Holidays.

A day in the life in this role includes:

• Completing operational processes to deliver the best possible service for our clients accurately and on time.
• Working seamlessly with the Core Operations teams in UK, Netherlands and Singapore ensuring good communication, clear handovers and best practices are shared across the global team.
• Learn and maintain a strong knowledge of internal systems and processes, as well as an adequate understanding of the payments and FX market.
• Identify & escalate issues with the Customer Success, Relationship Management team and/or Compliance teams to ensure a high level of service at all times.
• Investigate and resolve any client queries or banking issues, identifying the root cause and proposing solutions to improve our service.
• Troubleshoot operational issues and supporting the Core Operations Team Leader and Core Operations Manager with incident management to minimize client impact.
• Investigate any payment issues and liaise with our banking providers to reach a resolution.
• Complete any other ad hoc duties as required.
• Have a continuous understanding of AML, KYC and sanctions – applying this knowledge and awareness to all daily activities.



What Success Looks Like...

• Ensure all tasks are completed by the end of the day to a high standard.
• Managing multiple process deadlines throughout the day with strong time management skills
• A Self starter with a track record in taking initiative and problem solving.
• Good communication skills and comfortable engaging with teams in different locations.
• Attention to detail and ability to stay focused under time pressuresAbility to work both independently and as a team, managing your own workload while working remotely



The Personality Attributes

• This position would suit either an experienced individual or a recent graduate who is interested in working within the fintech payments industry.



As an experienced applicant:

• You must be able to demonstrate experience of Payment Operations in international payments (processing, support, troubleshooting) and/or FX trading. It would be beneficial if you have experience with high volume daily payments processing, completing daily reconciliations and understanding how FCA, DNBand APAC regulations impact our business.


• As a recent graduate:You must be able to demonstrate some insight into how a cross border payment would operate, have investigated and have some insight into regulatory requirements regarding cross border payments e.g. Anti Money Laundering (AML) and demonstrate an interest in the FinTech industry showing a keen willingness to learn.

All applicants should...

• Be capable and comfortable in customer facing role.
• Have a meticulous and thorough approach with attention to detail.
• Excellent team working skills.
• Ability to manage own workload.
• Be able to deliver against time pressured deadlines.
• Perform well under pressure, with outstanding organization and ability to prioritize.
• Excellent communication skills both written and verbal.

Estimated Salary Range

• The estimated salary range for a new hire into this position is 55,200-67,000 USD which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for annual bonus and full medical comprehensive benefits including Medical, dental, Vision, 401k, FSA/HSA, Life Insurance, Paid Time Off, and Employee Wellness Programs.

Why Currencycloud?
We are a company that values flexibility and a positive work-life balance. Wherever you are located, we trust you and your manager to determine the best office arrangement for you.
Your health and well-being are a top priority for us, and that's why we offer an extensive employee benefits package that takes care of you from all angles. You'll enjoy a competitive salary, a performance-based bonus (for permanent employees), a generous pension or 401K contribution, a flexible benefits allowance (location dependant) and a comprehensive healthcare plan that has built-in access to mental health support.
We also believe in providing our employees with ample opportunities for growth and development, so you'll have access to comprehensive learning and development resources as well as leadership training that will help you achieve your career goals.
We aren’t currently looking for additional Recruiter support on this role and won’t be accepting any unsolicited CVs