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Centrica • United Kingdom

Head of HSE - Home Solutions

Employment type:  Full time


A little flex time

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Job Description

We are Centrica! We’re so much more than an energy company. We’re a family of brands revolutionising a cleaner, greener future. Working here is #MoreThanACareer - we’re powered by purpose. Together we can make an impact that will truly change tomorrow. Whether you’re developing cutting-edge green tech, helping customers on the front line or simplifying operations behind the scenes.

Your work here isn’t just a job – it’s a mission. We all play a vital role in energising a greener, fairer future.

We have a fantastic new opportunity for a Head of HSE – Home Solutions. In this role you will Lead and enable HSE to ensure high standards are attained, continually improved and that legal and regulatory obligations are met across all of British Gas – Home Solutions operations and performance units.

Location: With our Flexible First working arrangements we empower our colleagues to work in a way that best suits them – meaning location doesn’t need to be a barrier. This role will be mostly based at home with occasional meetings required at our Centrica sites.

We have tailored our well-being & benefits package around our employees as follows;

  • Competitive salary and bonus potential
  • Employee Energy Allowance at 15% of the government price cap
  • Pension scheme
  • Company Funded Healthcare Plan
  • 25 days holiday allowance, plus public holidays, and the option to buy up to 5 additional days
  • Excellent range of flexible benefits, including technology vouchers, electric car lease scheme & travel insurance

Key Accountabilities:

  • Support the HSE Director as required by the business needs and provide timely and appropriate escalations.
  • Develop and implement the HSE strategy for BG – Home Solutions.
  • Ensure continuous improvement in HSE performance across all operations and performance units (inclusive of field and non-field activities).
  • Undertake strategic reviews of current performance and operations.
  • Deliver a single approach to HSE Management that meets the organisation needs, statutory duties and the expectations of key stakeholders.
  • Develop and deliver HSE management systems, processes, procedures to ensure continual improvement, industry best practice with alignment to Centrica Group.
  • Provide assurance to the HSE Director and BG SLT, by means of appropriate monitoring and intervention, that BG fulfils its obligations under HSE legislation.
  • Support the development of BG Just Culture as the organisation rapidly expands and changes.
  • Offer competent advice on HSE matters to the company and its staff.
  • Ensure that all sites are compliant with legal HSE obligations.
  • Develop and instigate HSE initiatives.
  • Ensure continual improvement and develop, in conjunction with the HSE Director, HSE targets, objectives and KPI’s.


  • Proactively engage, challenge & influence colleagues to deliver HSE compliance and drive continuous improvement in HSE performance.
  • Competent to effectively oversee 3rd party contractor HSE compliance and performance.
  • Roll-models the Centrica values and adopts new ways of working to drive improved decision-making, productivity & effectiveness.
  • Support internal stakeholders and acts as escalation point for BG HSE issues.
  • Analyse a wide range of BG HSE performance metrics including data from myHSES to inform areas of focus; oversees that HSE activities, actions etc are completed in a timely manner.
  • Coordinate HSE performance reporting to BG SLT, LRECS, HSE, SESC, Centrica etc.
  • Collaborate with Centrica & other BG HSE teams to share best practice and maintain HSE standards.

Contractor Management

  • Oversee the review and update of HSE contract terms with 3rd parties, especially those conducting fieldwork on BG’s behalf to ensure these are fit for purpose.
  • Ensure that the scope and quality of HSE content in contractor MBR packs and other reporting meets BG’s requirements.
  • Develops, documents, and implements consistent processes for monitoring and controlling of 3rd party contractors’ HSE performance.
  • Ensures that adequate documentation is produced to evidence the monitoring & control of 3rd party contractors including HSE action tracking following MBR meetings.


  • Ensures all call handler / centre colleagues etc are supported and enabled with their HSE requirements in the office and working from home.

Who are we looking for?

  • Relevant experience in managing HSE at a senior level with direct reports.
  • Experience of working in a similar field.
  • An understanding of the regulatory sector and the management of risk.
  • Experience in managing performance of 3rd party contractors.
  • Strong self-drive and resilience to overcome challenges and deliver results.
  • Relevant experience of building a strong and consistent culture of safety throughout an organisation.
  • BSc (Hons) Occ H&S / NEBOSH Diploma / NVQ Level 5/6 or equivalent.
  • Barrier-based root cause analysis training (Sologic or equivalent).
  • Incident investigation experience in a recognised method i.e. Topset.
  • HSE Auditor qualification preferred (ISO 45001 and/or14001).
  • Chartered member of IOSH (or actively working towards).
  • Evidence of current CPD.

We are proud to be recognised as a disability-confident employer. Our customers come from a variety of different backgrounds, and so do we. We hire great people from all walks of life, not just because it’s the right thing to do, but because it makes our company stronger. We will continue championing inclusivity while investing in our local communities to create a better, more sustainable world for everyone. We are incredibly proud to have been recognised by The Times for being one of the Top 50 Employers for Women.

Our people are the beating heart of our business. We are incredibly proud of our commitment to being FlexFirst. From childcare to furry friends, we listened to our people and understood that they work best when they are comfortable and have a flexible working model that suits their individual needs. We embrace the opportunity to give our colleagues a choice to work from anywhere whilst still ensuring they can connect and engage with their teams through office days, employee networks and virtual events.


At Centrica we embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. To build a more sustainable future, we need the best team – a team with a diverse mix of people and skills, where everyone feels welcome and able to succeed. We are dedicated in helping to close the diversity gap and would love to see more females, people of colour and LGBTQ+ employees, as well as those from a variety of cultures and ethnicity to veterans and the differently abled. Supporting diversity and inclusion is a big part of who we are, we are not looking for people to fit into our culture but to add to it!

PLEASE APPLY ONLINE by hitting the 'Apply' button.

Applications will ONLY be accepted via the ‘Apply’ button.

This role is being handled by the Centrica recruitment team and NO agency contact is required.

Company benefits

Adoption leave
Open to part-time employees
Enhanced sick days
Flexible working week
Enhanced sick pay
Gym membership
Health insurance
Mental health platform access
Compassionate leave
Dental coverage
Fertility treatment leave
Season ticket loan
Buy or sell annual leave
Optional unpaid leave
Shared parental leave
Enhanced maternity leave
Carer’s leave
Enhanced paternity leave
Pregnancy loss leave
Cycle to work scheme
Pension match/increase
Equity packages
Life insurance
Annual pay rises
Share options
Financial coaching
Employee discounts
Volunteer days
Company car
Employees are very happy with their working location freedom
Employees are very happy with the flexibility in the hours they work
Employees are very happy with the benefits their company offers
Work-life balance
Employees feel that they can switch off quite easily from work
Role modelling
Employees feel that flexible working is part of the culture
Employees feel they have complete autonomy over getting their work done

Additional employee ratings
(these do not contribute to the FlexScore®)

Employees feel that the diversity is good and there are continued efforts to improve it
Employees feel like the company culture is brilliantly inclusive and equitable
Employees feel like it is a really great environment to work in
Employees feel very excited about and aligned with the company mission
Employees feel that their salary is good and matches the value they bring

Working at Centrica

Company employees


Gender diversity (male:female)


Office locations

Windsor, London, Cardiff, Leicester, Glasgow, Edinburgh, Manchester, Dublin, Stockport, Staines, Hampton, Aberdeen, Barrow, Hull

Hiring Countries




United Kingdom

Awards & Achievements

2nd – Large companies

2nd – Large companies

Flexa100 2024
3rd – Consumer Goods

3rd – Consumer Goods

Industry awards 2023

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