Domain Architect - Services

Job Description

Join us, be part of more.

We’re so much more than an energy company. We’re a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels, whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That’s why working here is #MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it.

Centrica, Technology is a core driver of how we deliver our strategy. You’ll join a team modernising our platforms, strengthening cyber and operational resilience, and advancing a product‑led way of working that brings engineers, data specialists and business experts together to deliver meaningful outcomes at pace.

We’re scaling automation and AI from proof‑of‑concept into real, end‑to‑end change - improving customer journeys, reducing cost‑to‑serve, accelerating delivery, and building the digital foundations that underpin everything from energy trading and risk to field operations and critical infrastructure.

If you want to work on complex, high‑impact problems using modern engineering practices, and help build reusable platforms that will shape how Centrica operates over the next decade, this is the place to do it.

An opportunity to play your part: The role of the Domain Architect - Services provides architectural leadership across Field Services, Installations, Planning & Despatch, Insurance Products, and Alternative Energy propositions, setting the target architecture and guiding product teams toward scalable, safe, cost‑effective solutions. The role shapes technology decisions around operational and customer outcomes, ensures alignment to enterprise guardrails and strategic platforms, drives reuse over fragmentation, and supports delivery teams with pragmatic, buildable designs. Acting as a trusted advisor to operational, engineering and product leaders, the architect brings whole‑system thinking, commercial awareness, and strong coaching of solution architects to raise architectural maturity and support high‑performing service operations.

Location: UK-based hybrid role, Occasional travel to site.

The Day to Day:

• Define and maintain the target architecture for Services, covering Field Services, Installations, Planning & Despatch, Insurance Products, and alternative Energy propositions. Ensure alignment with enterprise standards and strategic platforms used across engineer enablement, scheduling, routing, policy management, claims, and new energy services. Prioritise reuse of shared capabilities (e.g., workforce management, CRM, scheduling, customer communications) and be clear where services propositions must differentiate for operational performance, safety, or regulatory reasons.

• Shape architectural decisions around operational efficiency, safety, engineer experience, customer outcomes and commercial performance across service journeys. Align to product objectives and OKRs relating to installation performance, job completion rates, SLA adherence, cost to serve, conversion, claims efficiency, and speed to market for new propositions. Ensure designs avoid unnecessary complexity and are proportionate to the value delivered.

• Platform Stewardship & Reuse -

  Champion reuse of strategic platforms such as Field Workforce Management, Scheduling and shared data platforms. Guide teams through “use vs extend vs build” decisions across installation flows, engineer enablement, stock/asset processes, and insurance lifecycle journeys. Identify fragmentation early (e.g., duplicate scheduling tools, localised claims solutions, isolated planning tools) and drive convergence toward sustainable, scalable platforms.

• Architectural Governance -

  Ensure service‑domain designs conform to enterprise guardrails covering integration, operability, safety, data protection, and regulatory responsibilities (e.g., FCA for insurance, GSOP for field operations). Operate within established decision rights and escalate only when impacts cross into Customer, Core, IoT, or Enterprise domains.

• End‑to‑End Systems Thinking -

  Architect solutions with a whole‑journey lens across booking, planning, routing, execution, completion, aftercare, and claims. Consider integration with stock, logistics, safety systems, engineer devices, policy systems, payments, and customer channels. Ensure architectures support resilience, real‑world engineer usage, field safety requirements, strong data flows, operational reporting, and cost‑efficiency.

• Delivery‑Aware Architecture - Work closely with Field Services, Installations, Insurance and Energy product teams and engineering squads to ensure designs are pragmatic and deliverable. Adapt architecture based on operational feedback from planners, dispatch teams, field engineers and claims handlers. Measure success by adoption, improved service performance, reduced rework, and uplift in operational KPIs.

• Commercial & Cost Awareness -

  Assess total cost of ownership across scheduling platforms, mobile workforce tools, policy/claims systems, data platforms and emerging tech for new energy services. Provide clear analysis for build vs buy decisions involving field route optimisation, planning tools, engineer mobility, insurance platforms, or renewable servicing solutions. Help product teams understand cost implications of architectural decisions, including licensing, cloud usage, vendor risk and long‑term supportability.

• Stakeholder Influence & Communication -

  Act as a trusted advisor to leaders across Field Operations, Planning & Despatch, Installations, Services Commercial, Insurance, and Alternative Energy propositions. Influence without authority, ensuring alignment across operational, commercial and technology roadmaps. Communicate complex architecture in clear, outcome‑oriented terms suited to operational and product stakeholders.

• Architectural Capability & Culture -

  Coach Solution Architects and engineers working on Service‑based products. Promote clarity, quality, reuse and continuous improvement. Strengthen architecture maturity across field, installation, planning, despatch, insurance and emerging energy services teams by providing guidance, patterns, reviews, and architectural leadership.

• Coaching & Capability Development -

  Mentor and uplift capability across squads delivering field operations, installation journeys, insurance capabilities and alternative energy propositions. Support solution architects and engineers through design reviews, knowledge sharing, and consistent application of architecture practices.

What we need from you:

• Experience delivering solution and domain architectures across multiple projects or platforms.

• Strong understanding of business processes and their alignment with technology solutions.

• Excellent communication skills, able to engage technical and non-technical audiences.

• Strategic thinking with the ability to plan and implement mid to long-term technology roadmaps.

• Experience with architectural governance and compliance in a large organisation.

• Demonstrates the safe and responsible use of AI tools, with clear knowledge of when AI use is appropriate and strong awareness of accuracy, bias and compliance. Bringing the ability to design and reuse prompt templates to support consistent, high quality workflow outputs, and skilled in using AI to triage, classify and analyse information within Centrica policy guardrails.

• Strong ability to recognise higher risk scenarios and escalate to governance or security as needed. Alongside this, showing proficiency in enterprise AI copilots, knowledge assistants and AI enhanced productivity tools.

What's in it for you?

• Enjoy a generous market salary, along with fantastic growth opportunities and a vibrant work environment!

• Power up your pay with a 15% Employee Energy Allowance, surpassing the government's price cap!

• Secure your future with our comprehensive pension plan, designed for peace of mind.

• Elevate your health with our fully-funded company healthcare plan, prioritizing your well-being.

• Recharge with a generous 25-day holiday allowance, plus public holidays, and even purchase up to 5 extra days for extended relaxation!

• Experience unparalleled work-life balance with an exceptional selection of flexible benefits, from tech treats and eco-friendly car leases to travel insurance for your adventures!

Why should you apply?

Thinking of applying? Do it! A better you, paves the way for a better tomorrow. That’s why last year, over 3,000 colleagues made an internal move across Centrica – we’re proud to champion squiggly careers because your journey is just as important as ours. If you bring your energy, we’ll give you a platform to energise your career.

Why don't you visit our Learning & Development Hub and explore our digital learning offering for any material which can upskill you in your current role – and get you ready to interview for your next one?

Help us, help you. We would love for you to share any information about yourself throughout our recruitment process so that we can better understand you and help shape your journey. Chat to your manager too – it's important they understand your goals and can help support you.

Why should you apply?

We’re not a perfect place – but we’re a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That’s why we’ve designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too. Visit the link below to discover why we’re a great place to work and what being part of more means for you.

https://www.morethanacareer.energy/centrica

If you're full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority.

Help us, help you. We would love for you to share any information about yourself throughout our recruitment process so that we can better understand you and help shape your journey.