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Centrica • United Kingdom

Customer Communications Technical Assistant

Employment type:  Full time

Remote-first

A little flex time

Apply now

Job Description

We are Centrica! We’re so much more than an energy company. We’re a family of brands revolutionising a cleaner, greener future. Working here is #MoreThanACareer - we’re powered by purpose. Together we can make an impact that will truly change tomorrow. Whether you’re developing cutting-edge green tech, helping customers on the front line or simplifying operations behind the scenes.

Your work here isn’t just a job – it’s a mission. We all play a vital role in energising a greener, fairer future.

Customer Communications Technical Assistant

British Gas Business (BGB) is the leading provider of energy to SMEs in the UK and is focused on helping its customers energising a greener, fairer future.

The Customer Communications Technical Assistant will be key in the technical delivery of changes to customer communications sent to British Gas Business customers.

They will deliver communications changes using our document composition software, and work with third party developers on more complex change.

The role also involves supporting the Customer Communications Change Manager by managing stock levels with our third-party print providers as well as reporting and control activities.

Accountabilities

  • Brief and deliver changes using Inspire Interactive, ensuring change processes and approvals are in place.
  • Manage the implementation of new and amended customer communications, and bills, to support change projects.
  • Responsible for writing Technical Specifications and Business Requirement Specifications to enable implementation.
  • Work closely with IS and data teams to drive innovative fulfilment and understand opportunities for improvement.
  • Deliver ongoing improvements to customer communications, including fixing issues, identifying cost savings, and ensuring high quality is maintained.
  • Responsible for the maintenance of change documentation to ensure all change is auditable and implemented in a robust way meeting business process requirements.
  • Responsible for the completion of appropriate level of testing to ensure all change is accurately implemented and rolled out across appropriate comms suites.
  • Manage tracking of correspondence performance and identify/deliver improvements.
  • Responsible for monitoring the reconciliation of daily print production and postal dispatch, raising issues where appropriate.
  • Responsible for the management and fulfilment of stock items with our third parties ensuring that fulfilment is carried out in a timely and cost-conscious manner.

Experience

  • Experience in an equivalent role in the same or similar market/organisation.
  • Experience in consumer-focused product and communications marketing.
  • Experience in budget management and campaign performance analysis.
  • Strong track record in delivering results.
  • Ability to prepare, analyse and present statistical information.
  • Knowledge of Power Automate is desirable but not essential.
  • Knowledge of SQL is desirable but not essential.

Competencies

  • Experience in customer communications.
  • Strong customer focus.
  • Planning and organisation.
  • Ability to share knowledge in a simple, effective way.
  • Impact and ability to drive change.
  • Ability to challenge the status quo.

At Centrica we embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. To build a more sustainable future, we need the best team – a team with a diverse mix of people and skills, where everyone feels welcome and able to succeed. We are dedicated in helping to close the diversity gap and would love to see more females, people of colour and LGBTQ+ employees, as well as those from a variety of cultures and ethnicity to veterans and the differently abled. Supporting diversity and inclusion is a big part of who we are, we are not looking for people to fit into our culture but to add to it!


PLEASE APPLY ONLINE by hitting the 'Apply' button.

Applications will ONLY be accepted via the ‘Apply’ button.

This role is being handled by the Centrica recruitment team and NO agency contact is required.

Company benefits

Adoption leave
Open to part-time employees
Enhanced sick days
Flexible working week
Enhanced sick pay
Gym membership
Health insurance
Mental health platform access
Compassionate leave
Dental coverage
Fertility treatment leave
Season ticket loan
Buy or sell annual leave
Optional unpaid leave
Shared parental leave
Enhanced maternity leave
Carer’s leave
Enhanced paternity leave
Pregnancy loss leave
Cycle to work scheme
Pension match/increase
Equity packages
Life insurance
Annual pay rises
Share options
Financial coaching
Employee discounts
Volunteer days
Company car
Location
96%
Employees are very happy with their working location freedom
Hours
92%
Employees are very happy with the flexibility in the hours they work
Benefits
82%
Employees are very happy with the benefits their company offers
Work-life balance
79%
Employees feel that they can switch off quite easily from work
Role modelling
83%
Employees feel that flexible working is part of the culture
Autonomy
88%
Employees feel they have complete autonomy over getting their work done

Additional employee ratings
(these do not contribute to the FlexScore®)

Diversity
80%
Employees feel that the diversity is good and there are continued efforts to improve it
Inclusion
82%
Employees feel like the company culture is brilliantly inclusive and equitable
Culture
84%
Employees feel like it is a really great environment to work in
Mission
85%
Employees feel very excited about and aligned with the company mission
Salary
72%
Employees feel that their salary is good and matches the value they bring

Working at Centrica

Company employees

20,000

Gender diversity (male:female)

68:32

Office locations

Windsor, London, Cardiff, Leicester, Glasgow, Edinburgh, Manchester, Dublin, Stockport, Staines, Hampton, Aberdeen, Barrow, Hull

Hiring Countries

Belgium

Denmark

Ireland

United Kingdom

Awards & Achievements

2nd – Large companies

2nd – Large companies

Flexa100 2024
3rd – Consumer Goods

3rd – Consumer Goods

Industry awards 2023

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