D2C Partnerships Manager

Job Description

About carwow

We’re on a mission to change the way people buy, sell or use a car by creating the world’s best online car marketplace. Since starting our journey in 2011, we’ve grown to become one of the most trusted comparison sites with over 12 million active users and an ‘excellent’ Trustpilot rating of 4.7.

carwow is backed by some of Europe’s most respected technology, marketplace and automotive investors, with $55 million Series D funding secured in December 2021. Over 400 carwowers from 25 nationalities work with us in the UK, Germany, Spain and Portugal. One of our goals for 2023 is to become a Top 10 European Start-Up to work for.

About the team

At carwow, we are Europe’s largest new car marketplace and a true leader in Automotive content. Our unrivaled proposition not only delights UK consumers but offers unmatched opportunities for automotive brands and agencies. With millions of configurations and customer journeys each year, along with the largest pool of in-market consumers monthly, carwow provides a gateway for brands to connect with our audience, leveraging our valuable insights and expertise.

Joining our OEM & Media team means becoming part of a mission to be the foremost commerce media player and strategic partner within the automotive industry. Our dedicated team is committed to expanding carwow’s retail and media offering to brands and agencies. Through daily interactions, we forge impactful partnerships that span brand building, awareness, sales, and D2C collaborations. By working closely with our partners, we empower them to harness carwow’s unparalleled audience and tap into our wealth of expertise

About the role

As the automotive industry evolves to incorporate both new entrants and legacy brands changing their retail models to encompass direct to consumer, subscription and agency models, adapting and developing our model is a key part of our strategy. With great traction already working alongside key brands with new retail models - we’re now looking to further grow our D2C proposition and team. Reporting to the Retail & D2C Manager - this role plays a critical part in nurturing and developing our relationships with these brands and their end users. Providing critical feedback and working collaboratively to drive key enquiry KPI’s, enquiry reviews and bespoke training.

The D2C Partnerships Manager also plays a vital role of collecting and collating trends and challenges faced by brands as they transition retail models, and feeding this back into our business to support our commercial and product teams in understanding and mapping the problem statements to shape our future product proposition.

Responsibilities

• Own the Account Management of D2C brands, working closely with both the brand managers and end users to drive partner success on the carwow platform i.e. hitting the KPI’s and their objectives of partnering with carwow
• Develop and host training sessions with the digital teams of new brands and continued training of new team members added to the account
• Ownership of delivering the enquiry review process in order to drive performance hand in hand with the enquiry review team
• Helping to build & implement a structured onboarding process suited to direct selling, through testing and feedback from current partners
• Lead weekly reporting on performance metrics, qualitative feedback and ad-hoc insight requests
• Create and implement a feedback loop, ensuring we regularly capture feedback and share this with key internal stakeholders in order to shape our product and proposition
• Support the Retail & D2C Manager and Head of OEM & Media on strategic programmes and pilots
• Champion the entire proposition and value that carwow has to offer to our partners in order to upsell and ensure all integrations are activated for brand partners

Requirements

• Thrive on building strong partnerships based on trust and competency
• An adept communicator, comfortable in guiding meetings both digitally and in person
• Experience working with senior clients and building strong relationships to drive partnership objectives
• Confident in delivering balanced feedback and actionable recommendations
• Exemplary teamwork skills, enjoys working within a team environment
• Internal stakeholder management experience
• Very organised and able to effectively prioritise tasks
• Excellent spoken and written english capabilities and basic Excel/ Google Sheets skills
• Versed in analysing data and presenting to clients in a clear and concise format
• Enjoys working in a fast paced environment
• Experience in the automotive industry is desirable but not mandatory

Benefits

🗺️ 🕔 Remote and hybrid working options: (2 days in the office)

💶 Competitive salary

🏢 Equity in the company (share options)

🏥 Vitality Private Healthcare

🏖️ 25 days holiday, plus bank holidays and Christmas Eve or an alternative (religious) holiday of your choice

💻 Tech: The latest core technology (Macbook or Surface)

🪑 Remote working: You'll receive a ‘home office allowance’ of up to £500/€550 to help get set up with everything you need to succeed at home

🌍 Remote working: New: ‘work from anywhere for a month each year' policy in place should you wish to use it

👶 Inclusive parental, partner and shared parental leave, fertility treatment and pregnancy loss policies

📚 Learning and development budget

💬 Social: Company wide collaboration such as bi-weekly product demos, tech lunch’s, coffee with the exec sessions, book clubs, social events

🧑‍🤝‍🧑 Refer a friend and get paid!

🥪 Lunch & learns with internal and external speakers

Diversity and inclusion is an integral part of our culture. We know that diverse teams are strong teams, so we welcome those with alternative identities, backgrounds, and experiences to apply for this position. We make recruiting decisions based on experience, skills and potential, so all our applicants are treated fairly and equally.