Camunda • Remote

Technical Support Engineer

Fully-remote

Fully flexible hours

Job Description

What You’ll Be Doing:

As a Technical Support Engineer, you will be part of a highly motivated worldwide team devoted to providing exceptional technical support to Camunda Customers. Our Customer-centric culture and close teamwork with Engineering, Customer Success, and Product Management provide an environment built for success. Your responsibilities will include:

*This is a remote role and can be based anywhere where we are eligible to hire, please find a list of available countries here.

Respond to Customer tickets and assist in troubleshooting and resolving challenges

  • Document Customer interactions and all activity related to the issue resolution process
  • Manage your ticket flow, escalations, SLAs and workload
  • Replicate product bugs and provide pertinent information to Engineering
  • Work closely with your team members to provide exceptional support to our Customers and each other
  • Contribute to the problem resolution database and other systems focused on continuous improvement

What You Bring:

  • 3 or more years of Technical Support experience in a technical role involving Java/J2EE expertise
  • Hands-on working experience with Java/J2EE.
    • Able to troubleshoot Java/Spring based applications
    • Able to build simple Java/Spring boot based projects for the purpose of replicating the issue
    • Experience in working with one of the build automation tools such as Maven, Gradle
  • Working knowledge of Docker, Kubernetes, Helm Chart, REST web services, Elasticsearch
  • Experience with one of the Relational Databases such as Postgres, MySQL, SQL Server (able to write simple SQL queries, analyze data in database)
  • SaaS/Cloud Product Support experience
  • Aptitude for quickly understanding complex technical issues, understand a Customer’s expectations, products and underlying architecture
  • Outstanding communication skills including the ability to match a Customer’s communication style and de-escalate stressful situations
  • Computer Science degree or equivalent experience
  • Ability and/or willingness to use our product

Nice to have:

  • Knowledge of Kibana, Grafana
  • Experience with one of the Cloud Service Providers such as Google Cloud, AWS, Azure
  • BPM experience is a plus

If you don’t think you meet all of the criteria but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.

#LI-MP1 #LI-DNI

What You’ll Be Doing:

As a Technical Support Engineer, you will be part of a highly motivated worldwide team devoted to providing exceptional technical support to Camunda Customers. Our Customer-centric culture and close teamwork with Engineering, Customer Success, and Product Management provide an environment built for success. Your responsibilities will include:

*This is a remote role and can be based anywhere where we are eligible to hire, please find a list of available countries here.

Respond to Customer tickets and assist in troubleshooting and resolving challenges

  • Document Customer interactions and all activity related to the issue resolution process
  • Manage your ticket flow, escalations, SLAs and workload
  • Replicate product bugs and provide pertinent information to Engineering
  • Work closely with your team members to provide exceptional support to our Customers and each other
  • Contribute to the problem resolution database and other systems focused on continuous improvement

What You Bring:

  • 3 or more years of Technical Support experience in a technical role involving Java/J2EE expertise
  • Hands-on working experience with Java/J2EE.
    • Able to troubleshoot Java/Spring based applications
    • Able to build simple Java/Spring boot based projects for the purpose of replicating the issue
    • Experience in working with one of the build automation tools such as Maven, Gradle
  • Working knowledge of Docker, Kubernetes, Helm Chart, REST web services, Elasticsearch
  • Experience with one of the Relational Databases such as Postgres, MySQL, SQL Server (able to write simple SQL queries, analyze data in database)
  • SaaS/Cloud Product Support experience
  • Aptitude for quickly understanding complex technical issues, understand a Customer’s expectations, products and underlying architecture
  • Outstanding communication skills including the ability to match a Customer’s communication style and de-escalate stressful situations
  • Computer Science degree or equivalent experience
  • Ability and/or willingness to use our product

Nice to have:

  • Knowledge of Kibana, Grafana
  • Experience with one of the Cloud Service Providers such as Google Cloud, AWS, Azure
  • BPM experience is a plus

If you don’t think you meet all of the criteria but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.

#LI-NC1 #Li-Remote #EMEA

What We Have to Offer:

Compensation

Below is the annual Total Target Cash Compensation (Total Cash) range for Camundi located in one of our entities. Total Cash refers to base salary and 100% attainment of variable target, where applicable. Actual Total Cash offered will depend on factors such as skills and qualifications related to the role. To comprise the Total Rewards package, Camunda also offers equity (where applicable) in the form of a Virtual Employee Stock Option Plan and benefits based on the country of residence.

The annual Total Cash range for this position for Camundi in our entities is as follows:

  • United States: $91,200.00 to $136,800.00
  • Germany: €60,700.00 to €91,000.00
  • United Kingdom: £59,100.00 to £88,700.00
  • Singapore: S$113,300.00 to S$170,000.00

If you are outside one of these countries, you would be employed by our Preferred Employer Organization (PEO), Remote. After applying for the role and speaking with one of our Talent Acquisition Partners, you will be provided a link to access the Camunda Total Rewards Calculator which will outline the Total Cash range for your country.

Benefits

  • A remote by design culture, we believe talent is global!
  • We support our employees in maintaining a healthy work/life balance, so we offer and encourage flexible time off at Camunda. Use your flexible time for anything that helps you recharge your batteries or maintain your life outside of work.
  • A home office equipment budget and the choice of hardware. Mac, Windows, Linux - you choose what works best for you or/and you can work from a coworking space.
  • Social interactions are important to us! Each year, Camunda hosts a company-wide get-together in new and exciting locations. In 2024, we will be heading off to the Dominican Republic. Find out more about past annual retreats.
  • We are committed to fostering a nurturing workplace where your health is prioritized and we help you to thrive. That's why we've teamed up with Modern Health to provide a global well-being program accessible to all Camundi.
    • Beyond therapy and coaching sessions, Modern Health also offers guided meditations, digital wellness kits, and accessible learning content ranging from mental health, financial wellness, physical movement and more!
    • To promote movement we also pay towards your fitness activities.
  • Power your self-driven learning journey and elevate your skills by unlocking up to 1000 $/€/£ annually with the Professional Growth Benefit.
  • We understand our employees contribute immeasurably to Camunda’s success. To allow employees to benefit from that success, every Camunda employee is offered virtual shares from our Virtual Stock Option Plan (VSOP).

More of what we offer globally & in your country can be found here.

"Everyone is welcome at Camunda” — this is a celebrated component of our culture. We strive to create an inclusive environment that empowers our people. At Camunda, we honour diverse cultures and backgrounds and are proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to gender, race, ethnicity, religion, belief, sexual orientation, age, disability or any other protected characteristics under applicable law. We are looking forward to your application!

Did we pique your interest? Apply now and learn more. For a complete list of jobs at Camunda, please check out: https://camunda.com/career/.

Company benefits

Work from anywhere scheme
Co-working space allowance – Camunda will cover ad-hoc or month-to-month memberships for co-working spaces up to EUR/GBP/USD 500/month
Enhanced WFH tools
Health insurance
Flexible working week
Unlimited annual leave
Enhanced maternity leave – You can take paid parental leave for 20 weeks during the first year of parenthood. If your local laws offer more, you are entitled to that
Enhanced paternity leave – You can take paid parental leave for 20 weeks during the first year of parenthood. If your local laws offer more, you are entitled to that
Company wide holidays/offsites
Enhanced sick days
Dental coverage
Gym membership – Camunda offers a fitness reimbursement scheme where in Q1 of each year Camundi can claim up to EUR/GBP 500; USD600 for gym memberships, fitness classes etc
Caregiver Leave
Pregnancy loss leave
Pension match/increase
Equity packages
Personal development days
Personal development budgets – Each Camundi has access to a EUR/GBP/USD 1000/year for their professional development needs
L&D budget
Language lessons
Professional subscriptions
Financial coaching – Via Modern Health
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Working at Camunda

Company employees

420+

Office locations

Fully Remote

Hiring Countries

Global

🌍

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