User Research Specialist
UX Researcher - Data Science Tools
Welwyn Garden City, UK
User Researcher
Birmingham | London
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Job Description
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About the role
A User Researcher in BT is accountable for the user research thinking and strategy that supports our squads to craft world class experiences.
Working within the corporate units division you’ll be accountable for providing the team with best-in-class insight to ensure the teams design the best experiences for our colleagues. You will also support the User Research Lead to define and deliver the user research & testing strategy and provide direction for and mentoring others across the team.
User Researchers within BT enable the team to understand and solve user needs related to products and services.
BT Digital have committed to a 'Build, Measure, Learn' approach to User-Centred Design. User research is a crucial part of delivery, and you will ensure appropriate user research support is provided at each of those stages.
We help run research to give designers, product managers & engineers inspiration about how products should work in digital. We help run continual research before/during & after it's been made to evaluate whether it's doing what we intended with users.
What you’ll be doing
• User Research - Drive adoption of multiple user research methods by all product teams, initially running the user research process, but enabling a capability approach over the longer term (on appropriate methods when possible), to allow scaling of research activities across the large amount of product teams
• Implementing the research strategy - Setting direction from findings back into the wider Digital strategy (working with other research and insights teams when appropriate)
• Collating and joining up - Responsible for collating findings and ensuring learning activities are not duplicated. Responsible for enabling sharing of research findings across your digital business unit• Implementing findings - Responsible for ensuring research is providing actionable recommendations for continuous improvements to products• Internal improvements - Implements both generative and summative digitally focused research. Continuously improving the practice and deployment of user research across the Digital team
