Unit Risk and Controls Manager - Networks

Job Description

Closing Date: 29/01/2026

This role can be based in either London or Birmingham working three days a week in office and two day a week remote.

Why this job matters

Our ability to manage the risks in our business underpins everything we do. It is fundamental to our strategic progress, our performance and our building trust with all our stakeholders.

BT has designed and is in the process of implementing and enhancing a new integrated framework for risk, controls and assurance. This is an exciting opportunity to help bring the framework to life in Networks so that it supports quality decision-making and contributes to BT becoming more valuable and resilient. We are looking for the right individual to join our team who not only brings in the right skills and experience in risk and control management, but also has a passion for making the outputs clear and insightful to stakeholders so that it becomes a key factor in BT’s future success.

The Risk and Controls Manager supports the overall governance, maintenance and continuous improvement of the key control framework in Networks, as well as supporting effective risk management of dynamic risks.

The role will ensure that Networks senior management and the Group are provided with clear line of sight on the effectiveness of the control environment and are able to use the output to prioritise and course correct where required.

What you’ll be doing

Project support:

Lead the end‑to‑end delivery of a project to evolve the current tooling solutions into effective, insight‑driven tools for Networks. This includes, but is not limited to:

• Engaging with stakeholders across Networks to understand their needs, defining requirements, enhancing data structures, and working with technical teams to implement improvements.
• Ensuring the enhancements support clearer visibility of risk, controls, actions and programme delivery, enabling better decision‑making across Networks.
• Maintaining the evolved tooling solution and continuously improving to meet changing stakeholders’ needs.

Risk Management:

• Support risk owners in the identification and management of Networks risks and associated actions.
• Facilitate the management of ‘asset level’ risks and issues in Networks, including those associated with TSA Compliance.
• Contribute towards projects, initiatives and decision points that support the development of a future facing and resilient Networks.

Key Controls:

• Support the ongoing implementation and oversight of the Key Control Framework across Networks, including close cooperation with Networks control owners, managers and operators on control design, implementation and continuous improvement.
• Facilitate control changes as required, including communicating changes and amending as required in Artemis, ensuring control activity is accurately reflected.

Stakeholder Management/Support:

• Represent the Unit Risk and Controls team on various fora and work closely with peers in Group Audit, Risk and Control on sharing best practice and developing group-wide solutions to risk, control and assurance challenges.
• Train and support the key stakeholders in the 1st line on risk and controls to drive effective adoption of our risk management framework, including the usage of the tooling.
• Champion, continuously develop and share with team knowledge on emerging trends and changes in risk and control.

You'll have the following skills and experience

• Experience in continuous improvement or tooling optimisation, ideally within a risk, controls, audit or programme environment, with a track record of simplifying processes and enabling better insight through tooling.
• Experience writing reports and presentations for senior leadership teams
• Risk and Control Frameworks: Experience of risk management and control (e.g. control design, implementation, assessment, assurance, reporting) frameworks and tools, including corporate governance structures.
• Stakeholder engagement and management: strong skills working with diverse groups of stakeholders and the ability to relay complex concepts in a simple, straightforward manner.
• Strong project management capability, including setting scope, managing timelines, coordinating technical and business teams, and ensuring high quality delivery.
• Data Management and Reporting: The ability to manage and analyse large data sets and prepare clear and insightful reporting and metrics.

Benefits

• Annual On target bonus 10% (personal and company multipliers)
• BT Pension scheme; minimum 5% employee contribution, BT contribution 10%
• Life Assurance
• Direct share scheme
• Exclusive colleague discounts on our latest and greatest BT broadband packages
• 50% off EE mobile pay monthly or SIM only plans and 50% discount for friends and family on EE SIM only plans
• My Discounts gives colleagues access to unbeatable savings on everyday purchases at hundreds of retailers
• Discounted EE TV including TNT Sport and the NOW Entertainment membership
• Great support for working parents including pay whilst on maternity, adoptive, and paternity leave
• Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
• 25 days annual leave (not including bank holidays), increasing with service
• Volunteering days so you can give back to your local community
• Brand new electric vehicle salary sacrifice arrangement, known as ‘My EV’

About us

BT Group was the world’s first telco and our heritage in the sector is unrivalled. As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business.

Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other.

While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies.

Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.