Tools Infrastructure Engineer

Job Description

Why this job matters

Provision of service & infrastructure event management support and evolution.

Roles and Responsibilities

Support Event management function in Model office
Take initiative to keep own skills up to date and to maintain an awareness of developments in service assurance tools.
Provide Event management Support capabilities: -
Support TCAP team through tools inputs to: Support scoping and costing of options to resolve business capacity issues.
Support investigation of service and component capacity issues.
Carry out impact analysis and risk assessment on RCA for critical events. Support root cause investigations
Conduct diagnosis in support of Service Desk, Problem management team
Support problem investigations
Support development of permanent solution
Conduct housekeeping tasks
Identify performance issues
Model options for tuning
Participate in change on Service assurance tools and approve the same.
Conduct investigation and Identify issues and opportunities
Optimize event monitoring rules and correlation approach
Ensures that appropriate Model office product standards.
Contribute to the Event Management process and its operation and perform defined Event management tasks.

Skills

Experience in working with the following tools:
EMC SMARTS
EMC Ionix
Network Configuration Manager (NCM)
Prognosis
Nagios
SevOne
Any other Event management tools (SNOW, BMC etc.)
Experience and deep understanding of Linux Operating Systems
General understanding of Virtual Servers managed in VMware vCentre environments
Understanding and use of analytical tools, techniques and behaviors
Experience in working with the Microsoft Excel package.
Experience in working with the Microsoft PowerPoint package.
Skill in understanding and interpreting numerical data in order to identify trends and patterns
Understanding the contract schedules and working with commercial and financial issues.
Skill in investigation, structuring information, constructing and testing hypotheses to identify root cause and reach conclusions.
Individual understands and can perform improvement activities on a simple business process in own area of expertise.
Capability to rigorously adhere to defined processes and stated policies in carrying out assigned tasks.
Capability to identify issues and opportunities and initiate action without explicit instruction.
Capability to pay close attention to details of requests and deliverables and instructions.
Capability to assert own position and point of view in the interest of the customer and the team.
Capability to be act in a professional manner including timeliness and consistency of quality.
Capability to recognize risks and guide actions to raise and avoid risks which may impact performance.
Capability to behave and react flexibly to unexpected changes in requirements and working practices whilst maintaining performance.

About us

BT is part of BT Group, along with EE, Openreach, and Plusnet.

Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.

We value diversity and celebrate difference. ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.

This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.