Technical Delivery Manager (Infrastructure & Field)

Job Description

Job Title: Technical Delivery Manager

Location: UK – London/Ipswich

Due to the sensitive nature of this role, you may be required to undergo DV (Developed Vetting) level Security Clearance (https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels/national-security-vetting-clearance-levels). An allowance of £5k per annum may be payable monthly while you hold this DV and continue to work in a role that requires that level of security clearance. The terms of this allowance will be made available if you are successful in being recruited into this role.

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Security isn’t always the first thing that comes to mind when you think of BT, but when it comes to keeping everyone safely connected, We Are the Protectors. We deal with thousands of cyber-attacks every day, so that millions of people can safely go about their daily lives and run their businesses. We deliver vital work at scale, with real breadth and impact. We connect for good.

You'll be joining a specialist security team that is a trusted partner to governments worldwide, protecting critical national infrastructure and committed to the safety and security of our nation and global communities. Our mission focused work is innovative, inspiring, and technologically challenging in a way that makes every day different and stimulating. We provide the opportunity to work on rare projects, with exciting tools and brilliant people. Everyone has access to unparalleled professional and personal development opportunities and your contribution is always valued.

Why this job matters:

Our purpose is to use the power of communication to make a better world. For each other, for our customers, for society and our communities.

You will:

• Be responsible to maintain and deliver estates to enable GSS Operations.
• Bring together the best networks and technology, with the expertise of our people, making connections, creating new possibilities and developing special services that our customers value
• Utilise the range of expert skills from both BT engineers and other BT staff for successful delivery of projects.

What you’ll do:

• Be a customer champion, engaging with key customers and improving customer experience by delivering repair, provision and service availability performance with a focus on continuous improvement creating standout service. You will balance that excellent service with agreed timescales, performance standards and contractual agreements
• Be a collaborative partner, managing escalations and work allocation whilst co-ordinating project delivery and working alongside the wider project team and other technical leads.
• As a change agent, you will take ownership of requests for new projects and platform works from proposal generation and design concept through transition to in-life service ops. You will help develop and support the pipeline of new projects and understand the impact on the workforce.

What you'll bring:

• Have typically worked on a range of projects with different complexities and client relationships, demonstrating excellent communication and stakeholder management skill
• Have the ability to resolve complex problems, demonstrating strong leadership capability and motivate high performing teams
• Be an experienced delivery agent, with specific experience of delivering all aspects of work to clients directly and delivery of significant and time critical products
• Have significant experience of leading and delivering complex projects, requiring management of short, medium and long-term timeframes
• Have a high level of understanding of contractual commitments around delivery timescales and contractual obligations

• Have a good understanding of PRINCE2 functions

Additional: Security Clearance: The nature of our work means you will be expected to obtain and maintain a DV clearance, so if you don’t currently have one, we will need to undertake pre security checks before starting the role with us.

Due to the sensitive nature of this role you will be required to undergo DV (Developed Vetting) level Security Clearance ( https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels/national-security-vetting-clearance-levels). The role is subject to you gaining and keeping the necessary level of security clearance needed to undertake your work. The result of the security clearance vetting is not subject to appeal. Failure to successfully achieve and maintain the necessary level of security clearance may see any offer of employment with BT cease or withdrawn or may cause a role change or possibly lead to termination of employment.

Diversity and Inclusion:

Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills, and experiences, and encourage applications from all sections of the community. Our ambition focuses on recruiting and retaining people who are under-represented in our workforce. Including those from ethnic minority groups, disabled and neurodiverse people and women. However, diversity does not end there and anyone with different backgrounds, gender identities, sexual orientations, ethnicities, ages or stages of life, disabilities and those from low socio-economic backgrounds are welcomed and encouraged to apply. Find out more about BT’s D&I manifesto by searching on our website.

Studies have shown that some people are less likely to apply to jobs unless they meet every single qualification and criteria. So, if you're excited about this role but your past-experience doesn't align perfectly with every requirement, don’t worry – we’d still love you to apply!

What's in it for you:

• Discounted BT Broadband, TV & mobile packages, and BT products
• On target Bonus
• 10% pension contribution
• Professional development and paid for industry certifications/qualifications.
• Flexible benefits/rewards including dental insurance, healthcare, gym memberships etc.
• Well-being support for you and your family
• 3 days paid volunteering a year.
• Flexible and smart working (subject to business needs)