Specialist Design Engineer - ServiceNow

Job Description

Recruiter: Seema Shivakumar

Hiring Manager: Abhijit Banerjee

Career Grade: D

About the role

• Specific business area: BT Business
• Impact of the role: Solution designing in customer migration and new product launch into BT strategic stack
• Link to strategy: Legacy consolidation and strategic system adoption.

What you’ll be doing

• Solutioning: Excellent client-facing skills, workshop facilitation, and ability to translate business requirements into technical blueprints, scalable solution aligning with OOTB.
• Governance: Proficiency in defining coding standards (best practices), design patterns (guardrails), and platform governance.
• Methodology: Strong knowledge of Agile (Scrum/Kanban) and DevOps methodologies.

Essential Skills / Experience

• Experience: 5+ years in IT with 3–5 years focused on ServiceNow architecture, design, and development.
• Implementations: Proven track record in at least 2–6+ large-scale, enterprise-level ServiceNow implementations.
• Technical Skills: Deep expertise in ServiceNow Platform modules (ITSM, ITOM, CSM, CMDB, CSDM), Advanced Scripting (JavaScript, Glide API), and Integrations (REST/SOAP, MID Server, OAuth).

Desirable Skills / Experience

• Certified System Administrator (CSA) and Certified Application Developer (CAD).
• Certified Implementation Specialist (CIS) certifications in ITSM or CSM are a plus
• Coding Experience: Scripting (JavaScript, Glide), Flow Designer, Integration Hub, and REST/SOAP APIs.
• Solution Architecture - Develops solutions which fit within the enterprise architecture in terms of information architecture, system portfolios and integration requirements.
• Problem Solving: The ability to identify, investigate and resolve problems through gathering the necessary information, formulating and verifying hypothesis, determining the root cause(s) and selecting and implementing the appropriate solution.

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.

BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.

Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.

We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.