Software Engineering Professional

Job Description

Recruiter: Seema Shivakumar

Hiring Manager: Sai Kumar Kalpaguri

Career Grade: E

About the role

Business Area
• This role sits within the Platform Engineering / Security & Vulnerability Management function, focusing on building and enhancing automation solutions that support application security operations, vulnerability lifecycle management, and ITSM integration. The role works closely with Application Support Groups (ASG), Security teams, and Cloud/DevOps platforms to streamline processes and improve operational efficiency across Pan BT.
________________________________________
• Impact of the Role
• The Full Stack Developer (Automation Focus) plays a critical role in driving efficiency, reliability, and scalability across development and operational workflows.
• Key contributions include:
• Improving Operational Efficiency by automating repetitive tasks such as vulnerability tracking, ticket creation, and remediation workflows.
• Enhancing Customer Experience through faster resolution of incidents and vulnerabilities, leading to improved service stability and reduced downtime.
• Enabling Data-Driven Decisions via automated dashboards and real-time insights into system health and risk posture.
• Reducing Risk Exposure by accelerating vulnerability identification and remediation through integrated automation solutions.
• Supporting Innovation by freeing up engineering and operations teams from manual tasks, allowing them to focus on higher-value activities.
________________________________________
• Link to Strategy
• This role directly supports organisational priorities around digital transformation, cloud adoption, and security-first engineering by:
• Driving automation-first and DevOps-led delivery models aligned with modern engineering practices.
• Supporting cloud-native strategy through the use of AWS-based scalable and event-driven solutions.
• Strengthening cybersecurity posture by embedding automation into vulnerability management processes.
• Enabling ITIL-aligned operational excellence through seamless integration with ITSM platforms and improved SLA adherence.
• Contributing to continuous improvement and cost optimisation by reducing manual effort and increasing process standardisation.

What you’ll be doing

• Build and maintain web applications across frontend and backend components.
• Develop automation tools and scripts to reduce manual work and improve efficiency.
• Use AWS services to deploy and support applications in the cloud.
• Create and update CI/CD pipelines in GitLab to enable smooth builds and releases.
• Work with APIs and integrations to connect systems and automate workflows.
• Collaborate with security and operations teams to address vulnerabilities and improve system reliability.
• Support incident and change processes by following agreed ways of working.
• Help design and improve internal tools and dashboards for better visibility and tracking.
• Test your work and fix issues to ensure applications run smoothly.
• Document your solutions so others can understand and reuse them.
• Work closely with team members, stakeholders, and support teams to deliver solutions.
• Share ideas and suggest improvements to simplify processes and save time.

Essential Skills / Experience

• Experience or knowledge in building web applications across frontend and backend.
• Understanding of basic web technologies such as HTML, CSS, and JavaScript.
• Familiarity with at least one backend language (e.g., Python, Node.js, or Java).
• Basic knowledge of cloud platforms such as AWS.
• Experience using Git or GitLab for version control and team collaboration.
• Ability to solve problems and approach tasks step by step.
• Interest in automation, such as creating scripts or simplifying repetitive tasks.
• Awareness of secure coding practices and common application risks.
• Understanding of structured ways of working (e.g., ITIL or similar processes).
• Ability to communicate clearly and work well in a team environment.

Desirable Skills / Experience

• Experience working on automation tools, scripts, or internal platforms.
• Exposure to CI/CD pipelines or automated deployment processes.
• Familiarity with ITSM tools (e.g., ServiceNow, Jira).
• Understanding of APIs and system integrations.
• Experience working with databases (SQL or NoSQL).
• Awareness of container tools such as Docker.
• Exposure to vulnerability or security tools (e.g., Qualys, Nessus).
• Relevant certifications (e.g., AWS Cloud Practitioner or similar).

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.

BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.

Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.

We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.