Service Request Coordinator (in English, German or Spanish is an advantage)

Job Description

About BT (British Telecommunications)

BT Group is the UK’s leading provider of fixed and mobile telecommunications and related secure digital products, solutions, and services. We also provide managed telecommunications, security, and network and IT infrastructure services to customers across 180 countries.

BT in Hungary

BT has been operating in Hungary since 1999. In addition to its sales office for the EMEA region, the company established its business service centre, BT ROC, in Hungary in 2007, with offices in Budapest and Debrecen. The Hungarian hub handles a wide range of client services including managed services, project management, business administration, high value-add network and service design and a lot more. Our complex operations enables colleagues to participate fully in the customer journey. BT ROC has been awarded with Randstad’s Most Attractive Employers award – TOP 2 for the second time in a row, ensuring recognition of its commitment to providing an outstanding work environment. We are dedicated to employee satisfaction, professional growth, and a supportive, diverse, and inclusive workplace culture.

What you’ll be doing?

Would you like to be a part of a great community? Do you like challenges? Are you a perpeetum mobile with good problem-solving and can- do attitude? Do you speak English fluently? Then this position is for your!
We are looking for agile, talented, talkative, proactive people who are supporting our internal and external customers in the field of offer and order management. This is a position, which is in the heart of our processes. it gives a very good overview about our way of working, products and very good starting point to build a career within a multinational company. You can have insight in Project Management, Commercial Management and even Sales.

Your main responsibilities:

• Keeping the contact with your own internal/external customer and with various teams within BT
• Transporting the information between teams and being able to provide feedback about the ongoing offer and order request
• Tracking, following up your assigned requests (offers, orders)
• Being able in case of needs intervene in the process to speed it up
• Participating in weekly calls to give relevant feedback about your assigned requests

You’ll be part of a great, dedicated and fun team, as a key point of contact between internal teams. We are a team of 400 people in BT, primarily validating incoming Quote and Order requests of BT products and services and preparing proposals, launching orders. As part of this team, you’ll work in various systems and with various technical and commercial teams to help our customers find the best product solution to their needs in the quickest possible way. Our Service Request Coordinators can learn about products and solutions of this amazing and essential industry daily, helping our customers to Be Connected. You’ll acquire soft and hard skills which would ensure your further career progression within BT. We will count on you to work according to firm processes, as well as using your individual approach and communication skills in your daily work.

Skills of our successful candidates:

• Customer focus – ability to communicate with customers as you wanted to be treated when using a service. Being professional in a simple, straightforward manner.
• Team work – working in collaboration with your direct and wider BT team, with a positive can-do attitude.
• Taking ownership – consider your requests as your own, be dedicated and take the extra mile.
• Problem-solving – help finding solutions to issues. If a failure happens, be dedicated to analysing and finding root- causes to learn from it and help others to learn from it.
• User level knowledge in Microsoft application is what we need. We use Teams, Excel, Outlook, Word mostly. We help upskilling you to more advanced level if your scope requires.
• Confident, fluent level of English. German or Spanish is an advantage.

What we offer

Compensation and benefits:
• Attractive salary
• Cafeteria package - HUF 600,000/ year
• Performance-based bonus
• Comprehensive private health care package for all the employees, which can be extended to family members
• Nursery support for mothers returning from maternity
• Extended paternity leave: 10+10 day fully paid days
• Commuting allowance
• Home office allowance
• Employee discount opportunities
• Highly affordable mobile packages for the family as well

Work atmosphere and community:
• New high-class offices both in Budapest and Debrecen
• Wide-range of company and community programmes (including support for different sport activities)

Flexibility:
• Family-friendly culture
• Smart working approach (hybrid working model, 3 together, 2 wherever)

In case of internal application

In case of internal application please do not forget to inform your line manager about your willingness for the internal move. Please note that the future manager might ask for reference about you from your current line manager. Please also bear in mind that your salary will not be adjusted automatically, but the new Line Manager can request it via off-cycle process.

About us

BT Group was the world’s first telco and our heritage in the sector is unrivalled. As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business.

Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other.

While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies.

Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.