Service Ops. Professional

Recruiter: Krystle James

Career Grade: E

Internal Closing Date: 11/08/26

Security isn’t always the first thing that comes to mind when you think of BT, but when it comes to keeping everyone safely connected, We Are The Protectors. We deal with thousands of cyber-attacks every day, so that millions of people can safely go about their daily lives and run their businesses. We deliver vital work at scale, with real breadth and impact. We connect for good.
You'll be joining a specialist security team that is a trusted partner to governments worldwide, protecting critical national infrastructure and committed to the safety and security of our nation and global communities. Our mission focused work is innovative, inspiring and technologically challenging in a way that makes every day different and stimulating. We provide the opportunity to work on rare projects, with exciting tools and brilliant people. Everyone has access to unparalleled professional and personal development opportunities and your contribution is always valued.

About the role

Responsible for secure, accurate and timely compliance with complex lawful requests for assistance and the disclosure of organisations entitled under the Investigatory Powers Act and other legislation, which requires mandatory compliance.

Responsible for providing specialist expertise on disclosure platform, the related source systems and disclosure area, and the resolution of any technical operational issues working with and supporting the Technical Support Team in order to achieve this.

As well as complex disclosure responsibilities, the role holder will also be responsible for leading and undertaking relevant testing activities on the disclosure platforms as required (updated systems, system enhancements etc), and completing the user acceptance testing sign-off. Some of this work may require occasional out of hours working.

This job role can be based in Bristol or Bletchley. Hybrid (3 days office based & 2 days remote). Mon-Fri 37.5. SC Security Clearance is required. Must have lived in UK for 5+ years to obtain clearance.

What you’ll be doing

• Leading on the resolution of any technical operational issues. Working with and supporting the wider technical support teams.
• Develops and maintains processes for the disclosure of information, to meet BT’s legal Obligations.
• Delivering and contributing to the UAT (User Acceptance Testing), applying discipline‑specific technical knowledge to configure, integrate, test, operate systems, services, or products in line with agreed requirements.
• Contributes to the investigation into errors and/or issues with data to drive change in either systems or processes to ensure issues are not repeated.
• Contributes and develops improvements for working processes between the different disclosure teams, Technology (Networks), support.

Essential Skills / Experience

• Information Management
• Change Management
• Technical Support
• Decision Making
• Quality Assurance

Desirable Skills / Experience

• Disclosure support expert: Expert knowledge of specific fixed and mobile products and services. This includes their platforms and underlying network architecture, the data held within the systems, as well as knowledge of specific end to end Obligations system design, standards and applicable underlying security requirements to facilitate support of those platforms.
• Effective relationships: Develops practical and open relationships across Customers, GSS and with other BT teams.
• Business acumen: Knowledgeable in business strategy and the drivers of organisational performance, including people drivers of performance and financial literacy (e.g. business KPIs, business cases).
• Product Knowledge (Mandatory): Expert knowledge of Fixed and Mobile disclosure products and how that can be disclosed lawfully.
• Systems Knowledge (Mandatory): Expert knowledge of all systems used for the disclosure purposes (e.g. CUBO,DRD, ETL, GCP etc), and the technical architecture of these systems.

Our Package

Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life.

You can design the package to suit you and your lifestyle. Your core benefits include:

• 10% on target annual bonus

• Access to an online private GP 24/7 for you and your immediate family

• Market-leading paid carers leave with up to 2 weeks off

• Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay

• Discounted EE and BT products, including mobile and broadband

• Market leading Pension scheme – 5% from you and 10% from us

• Holiday purchase scheme

You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.

Ready to connect for good and help shape the future? Apply now

#LI-Hybrid

With over 180 years of heritage, BT Business has brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers in the UK

We’re a leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We are Customer-First Challengers, who are Committed, Clear and Connected. We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.