Service Operations Technician

Job Description

Security isn’t always the first thing that comes to mind when you think of BT, but when it comes to keeping everyone safely connected, We Are The Protectors. We deal with thousands of cyber-attacks every day, so that millions of people can safely go about their daily lives and run their businesses. We deliver vital work at scale, with real breadth and impact. We connect for good.

This is an opportunity to play your part and protect our company, our customers and our communities from cyberattack. Be part of a dedicated team and get ready to be challenged every day to make the most of your skills and experience. You’ll learn from those around you, and from outstanding training and development resources to become even better at what you do. With the best technology at your fingertips, you'll be part of a friendly and flexible working environment where your contribution is always valued.

At BT, we are dedicated to delivering exceptional network solutions that meet the evolving needs of our global clients. We are seeking a highly skilled Service Operations Technician to join our dynamic team and contribute to the seamless operation of our network services.

Key Responsibilities: As a Service Operations Technician, you will:

• Manage global network faults to ensure uninterrupted service and prompt resolution
• Execute SSR and small-scale projects to enhance customer satisfaction and operational efficiency
• Attend technical meetings with customers to address network issues and requirements
• Provide on-call support and interventions outside of regular hours as needed
• Demonstrate proficiency in Preventive Operations, incident management, and request/change management

Soft Skills:

• Customer Focus: Prioritize customer needs aligned with business objectives
• Teamwork: Collaborate effectively within a team to achieve shared goals
• Analytical Thinking: Evaluate complex situations to identify optimal solutions
• Ownership: Take accountability for decisions and their outcomes
• Effective Communication: Convey technical information clearly to diverse audiences

Professional Skills:

• Proficiency in Cisco Technologies and network routing principles
• Experience in fault handling and network service management
• Familiarity with ServiceNow for ticketing and change management
• Preferred: CCNP certification

Language Skills:

• Fluent in English (mandatory)
• Conversational proficiency in Spanish (mandatory)

Benefits:

• Competitive salary and comprehensive benefits package
• Opportunities for professional development and career growth
• Collaborative and inclusive work environment

Join Us: If you are a motivated professional with a passion for network operations and a commitment to delivering exceptional service, we invite you to apply. Join our team and contribute to our mission of excellence in network solutions.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.