Senior Specialist Engineer

Job Description

Job Req ID: 49122

Posting Date: 5th August

Function: Service

Location: Sellafield

Salary: Competitive + Benefits

PLEASE NOTE BEFORE APPLYING: As this role is on a secure site you must be SC cleared (or willing to be SC cleared). Minimim 5 years working history in the UK

Job Description

Why this role matters

As a Specialist Engineer for BT, your main role will be to ensure our stakeholder's services continue to allow them to continue delivering for customer's and the UK as a whole. To do this you will help them find efficient solutions, to technical aspects, that are invisible to the customer. This role will be based at the Sellafield Nuclear Power site, where you will help carry out standard and non-standard installations and repairs. You will also deal with any in-life changes, and talk through any ideas or problems connected to the BT portfolio.

As this role is on a secure site you must be SC cleared (or willing to be SC cleared).
To gain access to the site you will need to do an alcohol and substance abuse test.

What you'll be doing

• This role will be mainly working on video conferencing equipment, making sure all installations, repairs and diagnostics are up-to-date and logged, working with systems like Mitel Voice.
• Listen to any service issues the customer is facing and find solutions either by fixing them directly or referring them to the correct team.
• Make recommendations on products and services (where BT product information has been given in advance) that could improve the customers' service.
• Make sure the customers are getting the best from us by providing tutorials on how to use equipment.
• Provide products and services the customer cannot install themselves as they require comprehensive technical knowledge.

The skills you'll need

• The right applicant would preferably have experience working with Video Conferencing Equipment.
• Experience as a Data or Network Engineer.
• Be knowledgeable on Mitel Voice (or other voice / communication telephony).
• Relevant telecoms engineering experience.
• Great stakeholder management to deal with customers and provide support where they need it.

Benefits

• 22 days annual leave + bank holidays (can buy extra days)
• BT pension scheme (5% from you, 10% from BT)
• Opportunity to purchase discounted BT shares
• Private healthcare & dental insurance, health screening, healthcare cash plans, access to counselling and physiotherapy.
• Season ticket loan, discounted Virgin experience days, financial education programmes.
• Discounted BT & EE retail products.
• Access to 100s of retail discounts for things ranging from groceries, travel, fashion, entertainment and more.

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.