Senior Manager, ISP Networks Design

Job Description

Recruiter: Luke Byrne

Career Grade: C

Internal Closing Date: 12/4/26

Locations: Birmingham, Manchester or Bristol

Why this job matters

This role is accountable for the ISP network design, with responsibility across our Consumer and Business brands – EE, BT, Plusnet and Broadband One. It provides leadership to an immediate team of designers as well as a virtual platform team spanning Delivery, Operations and other stakeholders. In addition, it acts as Product Owner for key products within the ISP network. Together it develops, scales and operates BT Group’s broadband services to create a brilliant network experience for our customers.

What you’ll be doing

• Shape ISP Networks Design Team’s strategy to enable the achievement of the ISP tribe goals.
• Leadership of ISP Networks Design Team; developing skills and capabilities through inspiring communication, goal setting, mentoring, coaching, knowledge sharing and performance management to support business and personal objectives to create a high performance culture.
• Develop close and effective relationships with customers, vendors, suppliers and colleagues at a senior level, and be able to confidently present information, facilitate negotiations, and provide thought leadership to them.
• Drive transformation of the technology platform and operating model through the adoption of agile methodologies and automated capabilities.
• Forecast supply and demand of resource requirements based on known and unknown business needs.
• Drive development of complex network capabilities to create innovative broadband products.
• Accountable for security and compliance of platforms and services within ISP Networks.

Skill and Experience

• People management and leadership.
• Proven ability to motivate, inspire and lead teams in a complex environment and through periods of change.
• Expertise in design of IP and Broadband networks.
• Understanding of drivers and measurement of customer experience; experience in driving improvement in customer experience.
• Experience in managing agile product development.
• Commercial savviness; budgeting, demand management, vendor management and negotiation.
• Proven ability to build strong working relationships with stakeholders inside and outside the team at all levels of the organisation, including those with different priorities from your own.
• Excellent communication skills and proven ability to influence others at all levels and functions within the business to agree solutions which maximise value for BT Group.
• Ability to lead remote teams and collaborate with remote stakeholders in a highly effective manner.

Experience you’d be expected to have
• Mandatory: experience of leading highly skilled engineering or software development teams.
• Mandatory: experience of managing or overseeing the in-life operation of critical large-scale customer-facing networks.
• Mandatory: experience of managing strategic vendor relationships and associated budgets.
• Preferable: experience of designing complex service provider IP or transport networks.
• Preferable: experience of agile product development.
• Preferable: expertise in solution architecture.
• Preferable: Roadmap setting or technology architecture experience.

Benefits

• 15% on target bonus
• Company car or £5,500 cash alternative
• Private healthcare for self and family
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
• 25 days annual leave (not including bank holidays), increasing with service
• Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
• World-class training and development opportunities
• Option to join BT Shares Saving schemes.
• Discounted broadband, mobile and TV packages
• Access to 100’s of retail discounts including the BT shop

About us

BT Group was the world’s first telco and our heritage in the sector is unrivalled. As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business.

Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other.

While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies.

Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.