Security Professional

Recruiter: Aparajita

Career Grade: E

Internal Closing Date: 19th August 2026

About the role:

To manage and administer security technologies for BT and its Global customers.

Provide Level 3 technical support on Security Technologies like Firewalls, Proxies, load balancer, Cloud security. Provide escalation support and liaising with customer representatives or vendors and supporting/directing other support staff where appropriate. On-boarding of new product to operation team and taking contract ownership. Position is based out of Gurgaon‘s Global Security Operational Centre.

Role accountabilities:

• Form an integral part of 24*7 rota to provide security in-life support
• Work on complex incidents, problems and changes within the Operational environment.
• Provide level 3 operational support and own the high priority incident while maintaining the agreed SLA.
• Be the technology SME for specialised product as per contract or business need
• Be the Contract SME obtaining full infrastructure, tools and process knowledge.
• Be the Single point of Contact for design or contract team for any operation query or escalation support

Skills:

Mandatory: Hands-on experience in operation and management of security infrastructure.

1. Minimum Troubleshooting experience of 6 years of experience on following products/technologies

1. Checkpoint (GAiA, SPLAT, VSX), Cloud Guard
2. Next generation Palo Alto
3. Cisco Firepower/FTD
4. Fortinet Virtual/Appliance
5. IPS, Web Application Firewalls
6. SASE Products

• Implementation and operation support experience on F5 LTM,GTM, ASM,AFM
• Zscaler, Symantec Cloud proxy solutions
• Understanding of Netskope products
• Understanding of Identity and Access management solution like Forescout, Beyond trust, Okta, CyberArk, Cisco ISE
• Knowledge of SDWAN will be an added advantage
• Ability to provide Tier 3 support and manage complex and escalated tickets

• Contribute to new Product launch and technical evaluation for managed security services
• Provide escalation support to team members including first and second line of defence.
• New customer on-boarding and Acceptance into Service of new product for existing customers.
• Root cause analysis and building PIR as and when required
• Provide customer technical advisory services in support of new BT Security Service. Working with the customer and account teams in the technical data requirements capture phase.
• Provide consultancy and support in Vulnerability management, IOS upgrades and policy management.
• Ensure full awareness of the need to safeguard sensitive customer information at all times, so that customers perceive BT to be a trustworthy organisation.
• Provide leadership and training to technical support staff including mentoring of 2nd line to improve diagnostic skills and quality of incident management

About the role

The Network Engineering Professional 2 supports delivery and capacity planning of activities across complex network environments. The role combines data-driven decision-making, stakeholder engagement, and continuous improvement to ensure scalable, secure, and resilient infrastructure operations.

What you’ll be doing

1. Supports the delivery of routine activities and is accountable for system design, build, testing, validation, maintenance, and ongoing support of all network infrastructure components.
2. Oversees platform health and performance, coordinating infrastructure capacity and build requirements to meet evolving service demands.
3. Develops and maintains forecasting models using complex datasets to support strategic planning and investment decisions.
4. Identifies opportunities to optimise network scaling and infrastructure deployment, balancing performance, cost, and commercial impact.
5. Applies data science and automation tools to analyse trends, monitor thresholds, and inform platform strategy.
6. Manages the lifecycle of network platforms, including roadmap coordination, delivery planning, and in-life service optimisation.
7. Leads stakeholder engagement across internal teams and external partners, chairing forums and managing escalations to ensure alignment and delivery.
8. Supports the implementation of new technologies and systems, contributing to platform upgrades, service enhancements, and regulatory compliance.
9. Responds to customer support requests and operational incidents, ensuring timely resolution and continuous service improvement.
10. Maintains compliance with safety, quality, and audit standards, contributing to secure and reliable infrastructure operations.
11. Contributes to continuous improvement initiatives, enhancing processes, tools, and methodologies to drive operational efficiency and platform evolution.

Essential Skills / Experience

Desirable Skills / Experience

Our Package

At BT International, our purpose is to keep the world connected. As part of BT, we build on almost 180 years of innovation and expertise to deliver secure connectivity and digital services to some of the world’s leading multinational businesses and organisations. Our customers trust us to safeguard their data, drive their digital transformation and keep their businesses running. With colleagues on the ground across the world and supporting customers wherever they need to operate, BT International offers a truly global experience. Whether it’s about providing cloud connectivity, helping organisations collaborate, or enabling innovation in cybersecurity and digital services, you’ll be part of a team that shapes how businesses succeed in a world that is being transformed by AI. If you have the drive and ambition to make an impact on a global stage, BT International is where it happens.