Security Professional

Job Description

Why this job matters

To manage and administer network security technologies for BT and its Global customers.
Customer facing role for security operational teams having hands-on experience on security product and support on IT Security based services to a specified group of external global/corporate customers encompassing Change and Incident Management, Customer services, enquiries, fault diagnosis/resolution and problem management.
Position is based out of Gurgaon 24x7 Global Security Operational Centre

Roles and Responsibilities

Form an integral part of 24*7 rota to provide security in-life support
Be a Subject Matter Expert for technology & customer infrastructure network
Triage, Review, and implement security specific changes in line with Customer security policies and change control processes.
Identifying areas of Service Improvement Program (SIP) for key clients and reducing incidents
Review code upgrade and test implement before rolling on to production
Review documentation Recognizes successful intrusions and compromises through review and analysis of relevant event detail information
To provide reactive incident support via NGSD , attending customer troubleshooting calls, providing detailed analysis and fixing issues within contractual obligation and SLA
Adhere to change and incident management process. Represent on CAB for complex technical issues
Drive new product launches & technology training
To ensure that all agreed communication, notification , updates are delivered in timely manner
Mentoring and supporting collegues with knowledge sharing on issues, technology platform

As an Individual contributor , accountable for respective deliverables area.
Form an integral part of a 24 hour on call support rota to provide 24x7 support to global customers.
Ensure full awareness of the need to safeguard sensitive customer information at all times, so that customers perceive BT to be a trustworthy organisation.
To share technical knowledge with in the team and participate in cross skilling activities

Skills

Mandatory: Hands-on experience in operation and management of security infrastructure.
Five to Eight years of experience on following products/technologies
Next Gen Palo Alto, Fortinet ,Firewalls on SDWAN, Cloud Security, IPS/IDS, ForeScout.
Implementation and operation support experience on F5 LTM,GTM, ASM, AFM
Identity and access managent knowledge on OKTA,CyberArk
IPS policy management, signature fine tuning.
Knowledge and working knowledge of proxy solutions like Zscaler, Symantec
Knowledge of device health monitoring tools and systems
Stakeholder management and ability to work under pressure
Effective oral and written communication

Experience you would be expected to have
Experience of working in a global security operation environment, ticketing-tools like remedy, Service Now and exposure to ITIL processes in context of service operations is a plus
CCSP//PCNSE/NSE4 preffered
Professional Qualification such as B.E./B.Tech/MCA
Diploma in a relevant field is Acceptable

About us

BT Group was the world’s first telco and our heritage in the sector is unrivalled. As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business.

Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other.

While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies.

Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.