Project Manager, Plusnet (In-House Creative Agency)

Job Description

London

3 days in the office, 2 days remote

Why this job matters

This role is central to BT Group’s brand transformation. You’ll lead the in-housing of one of our key brands, Plusnet, managing complex workstreams and senior stakeholders, while helping to shape the broader in-house agency model. Your leadership will ensure we deliver with clarity, creativity, and impact.

As Project Manager for Plusnet, you'll be responsible for the operational delivery of creative projects, ensuring work flows smoothly through the in-house agency from brief to delivery while maintaining timelines, budgets, and quality standards.

What you’ll be doing

Project Coordination & Delivery

• Manage the end-to-end delivery of assigned creative projects, ensuring they meet deadlines, budget, and quality requirements
• Create and maintain detailed project plans, timelines, and schedules using agency workflow tools
• Coordinate resources across creative, design, production, and account teams to ensure efficient project flow
• Track project progress and proactively identify risks, dependencies, and potential delays

Traffic & Resource Coordination

• Work with the Principal Creative Operations Manager to allocate appropriate resources to projects based on skills, availability, and workload
• Brief creative and production teams clearly on project requirements, timelines, and deliverables
• Monitor team capacity and workload, coordinating schedules across multiple projects to optimise resource utilisation

Budget & Financial Tracking

• Manage project finances end to end, ensuring accurate cost tracking, timely processing of POs and invoices, and proactive escalation of any budget risks.

Status Reporting & Communication

• Keep projects on track by maintaining clear documentation, updating systems, and proactively communicating status, timelines, and issues to stakeholders.

Process Management

• Ensure smooth, consistent project delivery by maintaining agency processes, improving workflows, and keeping all project documentation organized and up to standard.

Supplier & Production Coordination

• Manage end to end production with external partners—coordinating suppliers, freelancers, and agencies to deliver high quality, technically accurate assets on time and on budget across all channels.

Quality Assurance

• Ensure all creative deliverables meet brand, legal, and technical standards by managing quality checks, approvals, and final file accuracy from start to finish.

The skills and experience you'll have under your belt

Essential Experience

• Strong experience in project management, traffic management, or production coordination within creative agencies or marketing teams
• Proven track record of successfully delivering multiple projects on time and within budget
• Experience using project management and workflow tools with a background coordinating resource across creative teams
• Experience managing suppliers and production processes
• Demonstrable ability to work in fast-paced environments with competing priorities

Highly Desirable

• Experience in in-house agencies or brand-side marketing teams
• Background in telecommunications, technology, or large B2C organizations
• Familiarity with agile project management methodologies
• Experience with creative production across multiple channels and an understanding of creative briefing and approval processes
• Formal project management training or certification
  
  

Benefits

• Annual on target bonus 10% (based on both personal and company performance)
• BT Pension scheme; minimum 5% employee contribution, BT contribution 10%
• 25 days annual leave + 8 bank holidays with the option to buy up to one week's work of your contracted hours. This will also increase with service.
• 2 weeks carer’s leave
• From January 2025, all parents welcoming a new child will be eligible for our new Family Leave policy. You will receive 18 weeks at full pay, eight weeks at half pay and 26 weeks at the statutory rate. It is for all parents, no matter how your family is made.
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
• Life Assurance (4 x life cover pay)
• Exclusive colleague discounts on our latest and greatest BT broadband packages
• 50% off EE mobile pay monthly or SIM only plans and 50% discount for friends and family on EE SIM only plans.
• My Discounts gives colleagues access to unbeatable savings on everyday purchases at hundreds of retailers.
• Discounted EE TV including TNT Sport and the NOW Entertainment membership.
• Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
• Volunteering days so you can give back to your local community.
• Brand new electric vehicle salary sacrifice arrangement, known as ‘My EV.’
• 24/7 private virtual GP appointments for UK colleagues

About us

BT Group was the world’s first telco and our heritage in the sector is unrivalled. As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business.

Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other.

While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies.

Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.