Project manager

Why BT?

We’ve always been an organisation with purpose; to use the power of communications to make a better world. You can trace this back to our beginning as pioneers of the world’s first telecommunications company. At our heart we’re a technology company with research and innovation in our bones and a desire to be personal, simple, and brilliant for our customers - those are the values we live by whilst also creating an inclusive working environment where people from all backgrounds can succeed.

Our pursuit of progress over the past 180 years has established BT as a strong, successful brand, with huge scale capable of achieving great things. From supporting emergency services, hospitals, banks and keeping economies around the world online, safe and secure, to delivering large scale technology infrastructure like the creation of BT Sport.

Today in this fast changing, always on, digital world our purpose remains true. Yet the market conditions, regulation and competition we face are tougher than ever before. So if you have the drive, optimism and resilience to help propel us forward we’ll offer unrivalled personal development, a wealth of opportunities to learn, experience new things and pursue new careers. If that’s you and what you’re looking for, we’d love you to be part of our future.

Why Global?

With customers in 180 countries, we're a leading global business communications provider. We have 17,000 people serving multinational companies, providing the services they need to create the digital transformation of their businesses.

Thanks to our portfolio strategy, the Cloud of Clouds, we provide high-performance, integrated and secure network and IT infrastructure services to global customers. It means our customers can connect easily and securely to the applications and data they need, wherever they are in the world. Our Digital GS strategy we are moving to will help create a better future for GS and our people. With a business focused around a global customer base and a portfolio of scalable repeatable solutions, supported by outstanding customer service and market-leading security.

To deliver it we need to focus where we can be brilliant, be more straightforward to do business with and meet customer needs with greater agility. This will help us to become a more profitable, predictable and customer-focused business.

Why this job matters

Project management resource responsible for managing a large complex project, or a significant component of a large programme and or a portfolio or projects/programms. The nature of assignment will always be to deliver bespoke solutions across the entire Service Transition customer base.

The role is responsible for ensuring that project delivery is managed within agreed timescales, budget and quality. Providing customer with best practise, best in class project management, delivered in a way that delights the customer and strengthens customer relationships.

The role holder will drive high performance culture into all the resources and be accountable for his/ her team’s performance and employee engagement. The role is also an interface with 3rd party suppliers, which involves the selection of suppliers, agreement, planning, timelines and quality of deliverables.

What I’ll be doing – your accountabilities

• Accountable for leading the end to end planning and delivery of projects, programmes or portfolio that are large and complex and represent significant benefit and/or risk to our customers throughout the lifecycle – Win Business / TandT / In-Life
• Building and maintaining strong and proactive customer service relationships and driving strategy across ‘owned’ contracts for project delivery.
• Direct leadership of Project Managers and/or Project Professionals as well as own Project Management work as an individual contributor.
• Matrix leadership for multi-disciplined resources across the project/programme to drive successful deliveries for the customer
• Responsible for strategic resource planning to meet work volumes and ensure the team meets project commitments. This may include the engagement of 3rd
• parties, delegating work to external contractors / suppliers / consultants as appropriate.
• Act as a customer champion. Establishes customer needs, uses operational and technical expertise to deliver brilliant experiences by resolving customer issues and delivery quality and timeliness. Understanding the customer business context and the impacts the programme has on successful business outcomes
• Ensuries required documentation exists for all required projects, including communication plans, implementation plans are all interlocked with the end customer in line with BT Project and Programme methodologies
• Implements jeopardy management and reporting to ensure delivery of service compliant with contractual SLA's, ensuring project are closed effectively.
• Manages escalations and work allocation, coordinates and manages contract projects of Project Management Profressionals
• Drive and deliver business transformation and change programmes – may lead on specific projects or be a key contributor but actively support and engage to deliver business outcomes/results

Skills required for the job

• Excellent communication and stakeholder management at a senior level both internally and externally
• Ability to innovate to resolve complex problems
• High degree of business and commercial acumen
• Strong leadership capability with an ability to lead and motivate high performing teams
• Significant experience of leading and delivering complex projects, requiring management of medium-term and long-term timeframes
• High Level of customer management skills
• In depth understanding of contractual commitments around delivery timelines and contractual obligations
• Understanding and experience of ITIL Functions
• Relevant Project / Programme Management certification

Connected leaders behaviours

• Collaborative Partner
• Team Coach
• Customer Champion
• Bold Decision Maker
• Solution Focussed Acheiver
• Commercial Thinker

Experience you would be expected to have

• Experience of very critical and complex project delivery.
• Proven experience of managing people
• Experienced practitioner of a formal Project
• Management methodology such as MSP, Prince2, APMP, ITIL qualification, Risk Management Qualification or 6 Sigma.
• Requires experience working in collaboration with multiple/ wider teams
• Experience managing multiple stakeholders up to executive level
• Experience of working with full independence / autonomy

About us

BT Group was the world’s first telco and our heritage in the sector is unrivalled. As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business.

Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other.

While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies.

Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.