Project Management Professional (In-House Creative Agency)

Job Description

London

3 days in the office, 2 days remote

Why this job matters

This role offers an opportunity to be part of BT Group’s new in house agency initiative as we bring the development of BT Group’s brand creative work into the organisation. As we transition creative delivery in house, we’re building new processes, workflows and collaborative ways of working that will shape how campaigns and content are created and delivered going forward.

As a Project Management Professional, you'll support the Project Manager to deliver creative projects. You’ll play an important role in helping the new in house model run efficiently, coordinating day to day activity, maintaining accurate project documentation, and keeping teams aligned as work moves from brief through to delivery.

Your organisation, attention to detail and proactive approach will help establish strong delivery foundations from the outset, enabling the Project Manager to focus on leading more complex workstreams and engaging stakeholders. By supporting the setup and smooth running of this new in house capability, you’ll contribute to a significant transformation in how creative work is developed — while gaining hands on experience in a growing, fast paced creative operation.

What you’ll be doing

Project Coordination & Delivery Support

• Support the Project Manager with day to day coordination of creative, digital, CRM and production workstreams.
• Maintain and update project documentation including timelines, RAID logs, status trackers and action logs.
• Ensure all project information, assets and approvals are stored correctly and follow agency standards.
• Prepare inputs for project status reports and operational updates.

Traffic & Resource Coordination

• Coordinate team workflows by assisting with scheduling sessions, monitoring resource capacity, and tracking task progress to keep projects moving smoothly.

Workflow, Governance & Process

• Ensure smooth workflow management by following agency processes and keeping all briefs and project information accurately logged and updated in workflow systems.
• Support the Project Manager in embedding new tools, templates or ways of working.

Supplier & Production Support

• Support smooth delivery by coordinating external suppliers and freelancers, tracking production timelines, and completing initial quality checks on assets across all channels.

Budget & Financial Administration

• Raise purchase orders, process invoices and update cost and expenditure trackers.
• Support monitoring of spend and flag unexpected costs or budget concerns to the Project Manager.

Quality Assurance & Approvals

• Ensure smooth workflow management by completing QA checks, coordinating approvals, and preparing assets for internal review and final delivery.

Communication & Stakeholder Support

• Provide organised project support by keeping teams informed, preparing documentation, and ensuring the Project Manager has accurate, up‑to‑date information.

The skills and experience you'll have under your belt

• Experience working in a project coordination or junior PM role within a creative, digital, marketing or similar environment.
• Demonstrated ability to organise work, manage documentation and support cross‑functional teams.#
• Familiarity with creative or digital production processes (e.g. design, UX, CRM, content, video, social).
• Experience with project management tools (e.g. Asana, Jira, Monday.com, Planner, Trello) and Microsoft Office.

Desirable

• Exposure to Agile or Waterfall delivery methods.
• Experience supporting website, digital content or other multichannel creative delivery.
• Basic understanding of budgeting, POs and invoice processes.

Benefits

• Annual on target bonus 10% (based on both personal and company performance)
• BT Pension scheme; minimum 5% employee contribution, BT contribution 10%
• 25 days annual leave + 8 bank holidays with the option to buy up to one week's work of your contracted hours. This will also increase with service.
• 2 weeks carer’s leave
• From January 2025, all parents welcoming a new child will be eligible for our new Family Leave policy. You will receive 18 weeks at full pay, eight weeks at half pay and 26 weeks at the statutory rate. It is for all parents, no matter how your family is made.
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
• Life Assurance (4 x life cover pay)
• Exclusive colleague discounts on our latest and greatest BT broadband packages
• 50% off EE mobile pay monthly or SIM only plans and 50% discount for friends and family on EE SIM only plans.
• My Discounts gives colleagues access to unbeatable savings on everyday purchases at hundreds of retailers.
• Discounted EE TV including TNT Sport and the NOW Entertainment membership.
• Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
• Volunteering days so you can give back to your local community.
• Brand new electric vehicle salary sacrifice arrangement, known as ‘My EV.’
• 24/7 private virtual GP appointments for UK colleagues

About us

BT Group was the world’s first telco and our heritage in the sector is unrivalled. As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business.

Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other.

While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies.

Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.