Project Management Professional

Job Description

Why BT?

We’ve always been an organisation with purpose; to use the power of communications to make a better world. You can trace this back to our beginning as pioneers of the world’s first telecommunications company. At our heart we’re a technology company with research and innovation in our bones and a desire to be personal, simple, and brilliant for our customers - those are the values we live by whilst also creating an inclusive working environment where people from all backgrounds can succeed.

Our pursuit of progress over the past 180 years has established BT as a strong, successful brand, with huge scale capable of achieving great things. From supporting emergency services, hospitals, banks and keeping economies around the world online, safe and secure, to delivering large scale technology infrastructure like the creation of BT Sport.

Today in this fast changing, always on, digital world our purpose remains true. Yet the market conditions, regulation and competition we face are tougher than ever before. So if you have the drive, optimism and resilience to help propel us forward we’ll offer unrivalled personal development, a wealth of opportunities to learn, experience new things and pursue new careers. If that’s you and what you’re looking for, we’d love you to be part of our future.

Why Global?

With customers in 180 countries, we're a leading global business communications provider. We have 17,000 people serving multinational companies, providing the services they need to create the digital transformation of their businesses.

Thanks to our portfolio strategy, the Cloud of Clouds, we provide high-performance, integrated and secure network and IT infrastructure services to global customers. It means our customers can connect easily and securely to the applications and data they need, wherever they are in the world. Our Digital GS strategy we are moving to will help create a better future for GS and our people. With a business focused around a global customer base and a portfolio of scalable repeatable solutions, supported by outstanding customer service and market-leading security.

To deliver it we need to focus where we can be brilliant, be more straightforward to do business with and meet customer needs with greater agility. This will help us to become a more profitable, predictable and customer-focused business.

Why this job matters

Experienced Project Management Resource, responsible for planning and managing the delivery of complex and/or multiple standard project(s) in line with scope, cost, time and quality throughout the life cycle of a contract.

The role has a high level of direct engagement and interaction with stakeholders and customers with an impact on Customer outcomes and experience. As part of a professional community of Project and Programme Managers the role is expected to have a profound knowledge of project management methods / tools and conform with governance / standards set out by the BT methodology or specific contract PMO.

What I’ll be doing – your accountabilities

• Responsible for planning and end-to-end delivery of Global’s customers, complex and/or multi standard contract deliveries in line with scope, cost, time and quality throughout the life cycle – WinBbusiness / TandT / In-
Life.
• Build and own client and stakeholder relationships at all levels (Customer, Service Transition, Customer Success, Supplier and Delivery Partners, Market Unit to name a few)
• Responsible for matrix management of multi-disciplined resources or teams that are assigned to their projects.
• Accountable for the team’s SLA targets and drive team to deliver contractual milestones and successful projects
• Creates required project documentation and manages deliveries, creating project plan, communications plans, and milestones with end customers in line with BT’s Project and Programme Management methodologies
• Manages project costs and resources in line with commitments, managing variances to agreed plans and manages associated risks
• Co-ordinates activities across multiple teams including the end customer to plan successful implementation of projects
• May also manage mid-size teams of Project Management Professionals and Implementation Coordinators in addition to their Project Management work as individual contributors.

Skills required for the job

• Strong project delivery skills to manage end-to-end delivery of complex or multiple standard projects and programmes
• Strong communication and stakeholder management
relationship skills
• Requires experience working in collaboration with multiple/ wider teams in a global environment
• Ability to manage risks, issues and dependencies through the lifecycle of the project.
• Ability to persuade, influence and inspire stakeholders and colleagues to achieve business outcomes
• High degree of business and commercial acumen
• Significant experience of leading and delivering complex projects, requiring management of mediumterm and long-term timeframes
• Project Management Certification
• Highly motivated and self-driven to deliver business outcomes, ability to prioritise based on delivering within the project/programme parameters

Connected leaders behaviours

• Customer Champion
• Change Agent
• Solutions Focussed Achiever
• Collaborative Partner

May have budget accountability depending on specific role/contract mandate

Experience you would be expected to have

• Experience of owning complex or multiple standard projects and proven record of delivering against predetermined requirements.
• Experience managing multiple stakeholders and vendors
• Understanding of ITIL Functions.
• Good understanding of IT and Telecom related products and Services
• Practitioner of a formal Project Management methodology such as Prince2, APMP, ITIL qualification, Risk Management Qualification or 6 Sigma.
• Technical certification – preferable (i.e.CCNA, CCNP, ACA, Security etc.)

About us

BT Group was the world’s first telco and our heritage in the sector is unrivalled. As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business.

Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other.

While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies.

Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.