Product Manager - Cloud Calling, Contact & Meetings (Product Specialist 2)

Closing Date: Sunday 2nd August 2026

Location(s): Birmingham, Bristol, London or Manchester

Flexible Working
The BT group operates a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week.

About the role

We're looking for a Product Manager to help shape the future of BT Business's Cloud Calling, Contact Centre and Meetings portfolio, with an initial focus on RingCX, our AI-powered omnichannel contact centre solution delivered in partnership with RingCentral. You may also be asked to support, or be assigned, to other voice and collaboration solutions within the wider portfolio.

You'll own product strategy, roadmap development and in-life performance, ensuring our products meet customer needs, deliver commercial growth and remain operationally effective. Working across BT and partner teams, you'll bring together customer insight, market trends and business priorities to drive product innovation, support go-to-market activity and improve customer experience.

This is a highly visible role that combines strategic thinking with hands-on product management. You'll collaborate with stakeholders across Product, Sales, Marketing, Service, Delivery, Operations and Technology to translate complex requirements into successful product outcomes that deliver value for customers and BT Business.

What you’ll be doing

• Own the strategy, roadmap and lifecycle management of products within the Cloud Calling, Contact Centre and Meetings portfolio, ensuring they deliver against customer, commercial and business objectives.
• Shape and prioritise product investments using customer feedback, market insight, operational performance data and sales requirements to drive adoption, revenue growth and customer satisfaction.
• Lead the delivery of new capabilities and enhancements, working closely with internal teams and strategic partners to ensure solutions are commercially viable, operationally effective and successfully launched.
• Build strong relationships across BT and partner organisations, influencing roadmap direction, managing dependencies and ensuring effective governance, risk management and delivery oversight.
• Partner with Sales, Marketing and proposition teams to develop compelling go-to-market strategies, strengthen sales enablement and maximise commercial performance.
• Monitor product performance, customer experience and operational outcomes, using data and insight to identify opportunities for optimisation, service improvements and portfolio growth.
• Support strategic customer opportunities and senior stakeholder engagement, providing clear product leadership, prioritisation and decision making across a complex matrix environment.

Essential Skills / Experience

• Experience managing technology products across the full product lifecycle, from strategy and roadmap development through to launch and in-life management.
• Experience within cloud communications, contact centre, UCaaS, CCaaS, SaaS or related technologies.
• Strong stakeholder management and influencing skills, with the ability to work effectively across complex, matrixed organisations.

Desirable Skills / Experience

• Experience working with strategic technology partners or vendor ecosystems.
• Strong commercial acumen, including business case development and product performance management.
• Knowledge of cloud calling, contact centre or AI-enabled customer experience solutions.
• Experience delivering successful go-to-market activity and sales enablement programmes.
• Ability to use customer, market and operational data to inform product decisions and prioritisation.
• Understanding of omnichannel engagement, CRM integrations, analytics or workforce optimisation platforms.

Our Package

Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life.
You can design the package to suit you and your lifestyle. Your core benefits include:
• 10% on target annual bonus
• Access to an online private GP 24/7 for you and your immediate family
• Market-leading paid carers leave with up to 2 weeks off
• Equalised maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
• Discounted EE and BT products, including mobile and broadband
• Market leading Pension scheme – 5% from you and 10% from us
• Holiday purchase scheme
You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.
Ready to connect for good and help shape the future? Apply now

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.

BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.

Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.

We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.