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Job Description

Recruiter: Krystle James

Career Grade: D

Internal Closing Date: 28/12/25

Due to the sensitive nature of this role, you will be required to undergo DV (Developed Vetting) level Security Clearance (https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels/national-security-vetting-clearance-levels). An allowance of £5k per annum may be payable monthly while you hold this DV and continue to work in a role that requires that level of security clearance. The terms of this allowance will be made available if you are successful in being recruited into this role.

Security isn’t always the first thing that comes to mind when you think of BT, but when it comes to keeping everyone safely connected, We Are The Protectors. We deal with thousands of cyber-attacks every day, so that millions of people can safely go about their daily lives and run their businesses. We deliver vital work at scale, with real breadth and impact. We connect for good.
You'll be joining a specialist security team that is a trusted partner to governments worldwide, protecting critical national infrastructure and committed to the safety and security of our nation and global communities. Our mission focused work is innovative, inspiring and technologically challenging in a way that makes every day different and stimulating. We provide the opportunity to work on rare projects, with exciting tools and brilliant people. Everyone has access to unparalleled professional and personal development opportunities and your contribution is always valued.

Why this job matters

Our purpose is to use the power of communication to make a better world. For each other, for our customers, for society and our communities.

You will:

  • Ensure all new power and cooling solutions are seamlessly integrated into BT projects.
  • Be responsible to maintain and deliver solutions to enable BT Operations.
  • Bring together the best networks and technology, with the expertise of our people, making connections, creating new possibilities and developing special services that our customers value.
  • Utilise the range of expert skills from both BT engineers and other BT staff for successful delivery of projects.

This job role is based in London. Hybrid (3days office based/2 days remote/UK Wide Travel). Monday-Friday 37.5 hours. You must be able to obtain DV Security Clearance in order to start this role. You will need to have lived in the UK for 10 years+ to obtain this.

What you’ll be doing

  • Engaging with key customers and improving customer experience by delivering repair, provision and service availability performance with a focus on continuous improvement creating standout service.
  • Managing escalations and work allocation whilst co-ordinating project delivery and working alongside the wider project team and other technical leads. You will manage escalations and co-ordinate power project delivery
  • Take ownership of requests for new projects and platform works from proposal generation and design concept through transition to in-life service ops. You will help develop and support the pipeline of new projects and understand the impact on the workforce.

Essential Skills

  • Network Design
  • Network Delivery
  • Customer Service
  • Decision Making

Performance management

What we'd like to see on your CV

You’ll definitely:

  • Be a fully qualified electrician to 18th Edition C &G 2382 and a working knowledge of HEVACOMP & CAS system
  • Have the ability to read and follow detailed electrical schematic drawings as well as producing your own to a high level of detail
  • Have Clerk of Works experience and proved ability of delivering construction projects
  • Have experience of design, planning and installation of D.C power plant systems and power & cooling systems
  • Have experience of BMS (Trend) and Environmental control systems (Scada)
  • Be HV trained – AP or CP.

You might even:

  • Have a good working knowledge of generators, controls, air conditioning systems, Sizing, airflow etc and knowledge of UPS systems and LV and HV systems

Benefits

  • Competitive salary
  • 10% on target bonus (Depending on country based)
  • BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
  • On-call allowance (Depending on requirements of the job role)
  • 25 days annual leave (not including bank holidays), increasing with service
  • Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
  • World-class training and development opportunities
  • From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.​
  • Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.​
  • 24/7 private virtual GP appointments for UK colleagues​
  • 2 weeks paid carer’s leave ​
  • World-class training and development opportunities​
  • Option to join BT Shares Saving schemes.
  • Discounted broadband, mobile and TV packages
  • Access to 100’s of retail discounts including the BT shop

#LI-Hybrid

Security is one of the fastest growing parts of our global organisation. We are protecting our networks from more than 6,500 cyber attacks each day, investing over £40m in research each year - and in employing nearly 3,000 people, we’re also the largest private cyber employer in the UK. With incredible opportunities to learn, develop and grow your skills, we’ll invest in you, nurture your potential and shape your future – whatever your background or experience.

In today’s world, safe and secure digital connections have never been more vital. You’ll be joining a global company operating at the forefront of the information age: BT employs 90,000 people in 180 countries. With huge scale, we’re capable of achieving great things, striving to be personal, simple, and brilliant for our customers whilst creating an inclusive working environment where people from all backgrounds can succeed. Play your part. Make a difference. We are the Protectors.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.

Company benefits

Enhanced maternity leave – 18 weeks full pay, 8 weeks half pay, 6 months statutory
Enhanced paternity leave – 18 weeks full pay, 8 weeks half pay, 6 months statutory
25 (UK, increasing with service) / 21 (India) days annual leave + bank holidays
Carer’s leave – Two weeks paid leave
Open to job sharing
Open to part time work for some roles
Private GP service – 24/7 virtual GP access for UK colleagues
Mental health platform access – Silvercloud
Adoption leave – 18 weeks full pay, 8 weeks half pay, 6 months statutory
Shared parental leave
Buy or sell annual leave – buy up to 5 days/year pro rata
Employee assistance programme
Bank holiday swaps
Share options
Compassionate leave
Faith rooms
Salary sacrifice
Employee discounts
Cinema discounts
Enhanced sick pay – 3 months
Optional unpaid leave
Returnship
Complimentary Medical Services
Travel loan
Enhanced pension match/contribution
Volunteer days – 3 volunteer days per year
Lunch and learns
Cycle to work scheme
In house training
Mentoring
LinkedIn learning license – unlimited access
Learning platform – internal and external learning content via Degreed
L&D budget – sponsored accreditation available for certain professions
Coaching
Referral bonus
Neo-natal leave

Working at BT Group

Company employees

100,000 across BT Group (24,000 at BT Business)

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74.3:25.7 (BT Group)

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