Network Configuration Specialist

Job Description

Recruiter: Jayson Coley-Wynters

Career Grade: D

Internal Closing Date: 6th April 2026

BEFORE APPLYING PLEASE NOTE: This role requires Security Clearance (SC) & Non Police Personnel Vetting (NPVV) Minimum 5 years UK working history

Job Description

Why this job matters

This highly technical Service Delivery role enables the implementation of the latest technology to meet our customers business needs. We provide managed IT solutions to thousands of customers across the globe, who rely on BT to keep their critical business operations running.

Through expert skills and collaboration, we configure, implement, test, troubleshoot and continually monitor our customers networks to seamlessly ensure the resilience and availability they need.

What you'll be doing

• Designing and configuring, testing and troubleshooting networks
• Translating customer requirements into accurate, working configurations, diagrams and instructions for other agents
• Providing point of technical escalation within the team for complex issues
• Providing remote support to onsite engineers during solution deployment and resolving issues
• Actively supporting and implementing efficient ways of working and cost reduction
• Leading knowledge-sharing opportunities
• Working effectively with the customer and/or their representatives, and other parts of BT during production and delivery

Skills required for the job

• Existing, or ability to gain Government Security Clearance and NPPV3
• Network design, configuration and implementation skills/accreditations
• Troubleshooting customer network deployments
• Vendors include Cisco, Fortinet, Draytek, Meraki, Juniper, Palo Alto, Aruba
• Proactive continual learning and development

The experience you will need

• Cisco CCNP and any other vendor accreditations
• Evidence of Testing and Troubleshooting
• Evidence of taking ownership of delivering project work packages

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.