Media & Broadcast TVOB Bookings Operator

Job Description

Recruiter: Luke Byrne

Career Grade: TM

Internal Closing Date: 10th Feb 2026

Why this job matters

In your role you will be responsible for the monitoring, management and repair services and platforms from the portfolio of products managed by Technology TV and sold by Media & Broadcast, working closely with suppliers and direct with the customer as well as internal teams. The customer product portfolio consists of products used for Broadcast TV, Radio and data transference for Media purposes. Daily activities include talking to customers such as the BBC, ITV, Sky, including several hundred other Global broadcasters, liaising and booking their Occasional Use and Outside Broadcast streams which are charged with carrying television feeds for both the UK and in part Globally.
To work within the Television Outside Broadcast unit of the Media and Broadcast division of BT Technology to provide a global 24 hour booking function and first line account management of key global TV, Media & Broadcast customers, dedicated to delivering world class customer service. Pro-actively selling services and providing managed customer solutions including the full spectrum of processes from quotation, order taking and processing, event planning and on-site coordination, service through operations, billing instruction and query/complaint handling for Temporary Services products.

What you'll be doing

• To act as the primary point of contact with responsibility for the planning and/or service delivery of customers or specified key accounts, contracts or events as allocated to produce the agreed quality of service.
• To own all customer enquiries and orders for the TVOB Temporary Services product set and progress and coordinate customer order through quotation, order taking and processing, service provision and billing preparation.
• Coordination and booking of both internal and external resources to provide the most cost effective solution, ensuring quality control to meet service level agreements and customer satisfaction.
• Ensure that billing preparation data is completed to meet unit and financial deadlines to ensure customers are accurately billed in a timely manner.
• Ensure global booking, billing preparation and financial processes are adhered to and be able to effectively use the relevant information systems and databases to record information that accurately reflect services provided to enable service provision and accurate billing.
• Ownership and resolution of customer complaints and billing issues within processes established.
• Pro-actively support the booking team with effective control of resource levels by providing information on account and work activity, providing cover where required for periods of sickness, annual leave and increase in business activity. Team leader responsibility may be allocated as required.
• To support the additional temporary events functions operating from within the business unit, with capability for processing new customer orders and maintaining the customer relationship.
• Actively involved in developing and increasing the profitability of the unit by building and developing new and existing customer relationships, with attendance at customer service review meetings and pro-actively selling services via telephone and/or customer visits.

Skills and Experience

• Experience with Media and Broadcast solutions and services.
• Management and processing of technical customer bookings.
• Billing of external customer bookings.
• Exceptional customer service of both internal and external stakeholders.
• Working within a highly pressurised environment under urgent, tight timescales.

About us

BT Group was the world’s first telco and our heritage in the sector is unrivalled. As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business.

Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other.

While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies.

Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.