Maintenance Operations Stores Contact

Job Description

Job Req ID: 57649

Posting Date: 24/04/2026

Function: Service

Location: Barlborough

Salary: £28,426

About the role

The purpose of this role is to support the Maintenance Operations Stores and Workshop Team Leader and Maintenance Operations Manager in supplying a world class service to BT’s customer base through parts and warehouse management in the Barlborough Stores.

You’ll be:

• Maximising team effectiveness and productivity and ensuring all contractual SLA’s and efficiency metrics are met to deliver a world class customer experience.
• Liaising closely with peers in Enterprise Field Service to support and implement improvement strategies.

Responsible for Barlborough Stores warehouse and parts functions enabling BT to meet contractual customer SLA’s.

What you will be doing

• Liaising with the Maintenance Operations Manager and S&W Team Leader on controlling Unity and BT stock requirements.
• Liaising directly with other departments within the company, as requested, to ensure effective levels of communication are maintained.
• Monitor and recommend training requirements, manufacturer and BT accreditations.
• Develop close working relationship with peer groups, Service Desk, Field Engineering teams and other operational departments.
• Pro-active in maintaining good levels of morale through effective communication.
• A pro-active approach to resolving local issues within the team, escalating into the Maintenance Operations Stores and Workshop Team Leader and Maintenance Operations Manager where appropriate.
• Responsible for adhering to all BT H&S guidelines and escalating into the Maintenance Operations Manager where appropriate.
• Assist the Maintenance Operations Manager with Maintenance Ops CI.
• Requirement to attend any training courses appropriate to the role, on or off their normal place of work.
• Responding to requests and enquiries from other departments in a timely manner.
• Utilising system reports and contractual information to plan and maintain spares availability for the company’s storage locations.
• To maintain minimum / maximum stock levels within budgetary target.
• Liaise directly with external suppliers included within the approved BT supplier database.
• Monitoring the shipment to and from repair centres of Customer Property and BT assets.
• Arrange van collections and liaise with all BT approved couriers.
• Improvement of efficiency metrics.
• Take ownership and be accountable on key decisions.
• Provide direction and callout improvement within the team.

Essential Skills/Experience

• Strong problem-solving skills with a logical mind.
• Excellent oral and written communication and presentation skills.
• Highly motivated; consistently takes initiative; demonstrated ability to work independently and under supervision.
• Excellent attention to detail.
• Positive, ambitious, proactive and enthusiastic to change.
• Ability to multi-task in a fast-paced environment.

Desirable Skills/Experience

• Ability to support their Team Leader and Line Manager through transformational changes.
• Ability to process complex ideas and think logically; perceives and understands others.
• Commercially aware.
• Possesses the ability to take well-evaluated risks and be bold in making decisions and taking action.
• Acts with integrity and takes responsibility for own actions and responses.
• Customer facing; strong interpersonal skills, assertive, financial awareness.
• Competent on BT systems reporting tools and using data to drive efficiencies.
• Personal attributes: have initiative, a pro-active approach to dealing with customer issues, must take ownership of situations and be accountable.
• Ability to perform on Microsoft Office App’s.
• Perform any task deemed fit by the Maintenance Ops Stores and Workshop Team Leader and Maintenance Ops Manager.
• Forklift Truck Experience.

Our Package

Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:

• Access to an online private GP 24/7 for you and your immediate family

• Market-leading paid carers leave with up to 2 weeks off

• Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay

• Discounted EE and BT products, including mobile and broadband

• Market leading Pension scheme – 5% from you and 10% from us

• Holiday purchase scheme

You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.

BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.

Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.

We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.