IT Platform Specialist

Job Description

Job Title: Platform Specialist

Location: Any GSS Location but with UK and overseas travel

Due to the sensitive nature of this role, you may be required to undergo DV (Developed Vetting) level Security Clearance (https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels/national-security-vetting-clearance-levels). An allowance of £5k per annum may be payable monthly while you hold this DV and continue to work in a role that requires that level of security clearance. The terms of this allowance will be made available if you are successful in being recruited into this role.

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Security isn’t always the first thing that comes to mind when you think of BT, but when it comes to keeping everyone safely connected, We Are the Protectors. We deal with thousands of cyber-attacks every day, so that millions of people can safely go about their daily lives and run their businesses. We deliver vital work at scale, with real breadth and impact. We connect for good.

You'll be joining a specialist security team that is a trusted partner to governments worldwide, protecting critical national infrastructure and committed to the safety and security of our nation and global communities. Our mission focused work is innovative, inspiring, and technologically challenging in a way that makes every day different and stimulating. We provide the opportunity to work on rare projects, with exciting tools and brilliant people. Everyone has access to unparalleled professional and personal development opportunities and your contribution is always valued.

Why this job matters:

Our purpose is to use the power of communication to make a better world. For each other, for our customers, for society and our communities.

I am:

• Responsible for operating services for our special bespoke customers.
• I build, lead and matrix manage an exceptionally motivated Operational Support Team
• I bring together the best networks and technology, with the expertise of our people, making connections, creating new possibilities and developing special services that our customers value
• I drive through change in technology to challenge and develop new ways of working

What you’ll do:

I support the Global Secure Solutions (GSS) organisation by operating internal and customer networks, platforms and systems in support of ourselves and special customers. I deliver and operate these services within agreed performance standards and contractual agreements whilst operating within agreed timescales and budgets.

• Design deliver and own complex modem IT systems to sensitive customer requirements.
• Drive change and innovation in technology and working practises/processes
• Improve customer experience – By delivering repair, provision and service availability performance, continually improving & supporting delivery of great NPS outcomes
• Work with all stakeholders to ensure that budgets are built year on year based on understanding improvements and forecasting business expectations.
• Help to improve Profitability – by delivering and operating within service budgets and work tirelessly to deliver highly efficient services which meet our customer needs and maintain a highly utilised team.
• Support the GSS Service Management team that supports the overall BT GSS, BT Security and Global Services strategy.

What you'll bring:

• Managerial Experience within the IT Industry.
• 5+ years technical experience within the IT support arena.
• Experience of leading IT project teams during complex deliveries.
• Experience of working within 1st, 2nd, and 3rd line support teams.
• ITIL Foundation V3/V4 Certification..
• VMware VCP or Microsoft certification.
• Cisco Certification (CCNA or CCNP).
• Business acumen: Knowledgeable in business strategy and the drivers of organisational performance, including people drivers of performance and financial literacy (e.g. business KPIs, business cases)

Due to the sensitive nature of this role you will be required to undergo DV (Developed Vetting) level Security Clearance ( https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels/national-security-vetting-clearance-levels). The role is subject to you gaining and keeping the necessary level of security clearance needed to undertake your work. The result of the security clearance vetting is not subject to appeal. Failure to successfully achieve and maintain the necessary level of security clearance may see any offer of employment with BT cease or withdrawn or may cause a role change or possibly lead to termination of employment.

Diversity and Inclusion:

Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills, and experiences, and encourage applications from all sections of the community. Our ambition focuses on recruiting and retaining people who are under-represented in our workforce. Including those from ethnic minority groups, disabled and neurodiverse people and women. However, diversity does not end there and anyone with different backgrounds, gender identities, sexual orientations, ethnicities, ages or stages of life, disabilities and those from low socio-economic backgrounds are welcomed and encouraged to apply. Find out more about BT’s D&I manifesto by searching on our website.

Studies have shown that some people are less likely to apply to jobs unless they meet every single qualification and criteria. So, if you're excited about this role but your past-experience doesn't align perfectly with every requirement, don’t worry – we’d still love you to apply!

What's in it for you:

• Discounted BT Broadband, TV & mobile packages, and BT products
• On target Bonus
• 10% pension contribution
• Professional development and paid for industry certifications/qualifications.
• Flexible benefits/rewards including dental insurance, healthcare, gym memberships etc.
• Well-being support for you and your family
• 3 days paid volunteering a year.
• Flexible and smart working (subject to business needs)