Infrastructure Engineering Specialist

Job Description

Why this job matters

Your role as an Infrastructure Engineering Specialist in the Team is to build and ensure the performance, availability and security of Enterprise Cloud/Network Cloud & Legacy computing infrastructure. Manage key stakeholder and customer relationships. Provide operational excellence and leadership across NC, EC & legacy platforms. Also play a critical role in managing complex Linux systems, as well as supporting and optimizing our infrastructure using technologies such as Ansible, Docker, Kubernetes, and Version Control Systems (VCS). This position requires strong technical expertise, excellent problem-solving skills, and a deep understanding of Linux operating systems.

This role is hybrid (3 days in office) & can be based in either Manchester, London or Ipswich

What you’ll be doing

• Undertake routine daily activities and be accountable for system design, build, testing, validation, maintenance, and ongoing support of components within Network Cloud
  
• Undertake the implementation of new and enhanced technology that aligns to customers’ strategic direction
  
• Performance Optimization: Identify and address performance bottlenecks in the Linux environment, including system, application, and network components, to ensure optimal system efficiency.
  
• System Security: Implement and maintain security measures and best practices to protect Linux servers from potential threats, vulnerabilities, and unauthorized access.
  
• Automation and Configuration Management: Develop and maintain Ansible playbooks and automation scripts to streamline administrative tasks, configuration management, and deployment processes.
  
• Containerization and Orchestration: Utilise containerisation and Kubernetes for orchestration to manage and scale containerised applications effectively.
  
• Participate in technology lifecycle planning, including contributing to the development of the technology roadmaps and Platform Health Assessments.
  
• Deliver the required documentation, knowledge transfer and training to successfully land new solutions into the support organisation.
  
• Drive the implementation of core and cloud infrastructure security to manage risks and exposure.
  
• Provide support for platform incidents
  
• Mentor other Engineering professionals, helping to improve the team’s abilities by acting as a technical resource.
  
• Continuously develop and share knowledge with the team on emerging trends and changes.
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Skills Required for the Role

• Strong interest in researching new technologies.
• Familiarity with Kubernetes, VMware and OpenStack
• Familiarity with databases such as MySQL / PostgreSQL, particularly their storage requirements and backup models.
• Skills in integration of third party, Opensource and self developed solutions
• Ability to develop and maintain programs and scripts that aid in the operation and automation of tasks using various shell and scripting languages (Ansible/bash/ Python)
• Ability to produce technical focused documentation/guides for a variety of audiences.
• Familiarity with data centre networking technologies.
• Knowledge of Linux filesystems and storage including LVM, iSCSI, file access control, partitioning and RAID.
• Strong Linux troubleshooting skills, covering both functional and performance issues.
• An understanding of code review and familiarity with tools like GitLab & Jenkins
• Strong knowledge of Linux configuration management and automation including bash, awk, sed and Ansible.
• Strong knowledge of machine virtualisation, ideally KVM.
• Understanding of the TSA and its implications to ways of working.
• Good knowledge of Linux container technologies including Docker.
• Good knowledge of Linux networking including bridging, routing, iptables and diagnostic tools such as tcpdump, ping etc.
• Familiarity with enterprise grade server hardware (Dell/Cisco).
• Ability to self-manage priorities and take a flexible approach to implementation.
• General knowledge of change control and operational security processes and the importance of these processes to the integrity of services you operate.

Experience Required for the Role

• Experience administering Linux servers in virtualized settings using automation tools.
• Experience researching and learning new technologies.
• Researching and resolving problems both independently and as part of a team.
• Experience responding to high priority incidents.
• Documenting designs and ideas.
• Actively participated in strategy setting sessions
• Has been part of a team that moves quickly whilst hosting critical services.
• Experience of using cloud platforms to develop solutions to problems

Benefits

• On target 10% on target bonus​
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%​
• From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.​
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.​
• 25 days annual leave (not including bank holidays), increasing with service​
• 24/7 private virtual GP appointments for UK colleagues​
• 2 weeks carer’s leave ​
• World-class training and development opportunities​
• Option to join BT Shares Saving schemes.

About us

BT Group was the world’s first telco and our heritage in the sector is unrivalled. As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business.

Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other.

While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies.

Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.