ICC Converged Core - Team Member

Job Description

Why this role matters

The ICC-Converged Core Integration team help build BT’s biggest and fastest broadband network within Converged Core and Edge. On a daily basis you will liaise with field engineers as well as other key stakeholders.

We are piloting innovative automation initiatives that will change the way we work as a team and unit.

This is an exciting opportunity for you to join a team that own the Converged Core daytime integration work within Network, it is an extremely varied role which will allow you to work on several areas of the network, developing skills and capabilities to support your personal growth and the BT Network Goals.

You’ll work on key projects for National Critical Infrastructure, providing the network which keeps the nation safe and protected.

Our commitments with Ofcom means we have to be sensitive with the information we share and who we share it with, you’ll work with integrity and mindfulness to ensure we remain compliant.

What you'll be doing

• Execution of network change activities in line with process and change management best practices
• Actively support regular governance, programme reporting and volume tracking
• Utilise time to support others within alternative workstreams but also manage workloads and seek support where needed
• Collaborate well with peers and wider teams. All interactions to be completed in a professional way to follow the BT values.
• To maintain professional relationships with key customers and suppliers to provide best service possible.
• Demonstrate good levels of Ownership, productivity and problem-solving skills and the ability to make informed decisions.
• To champion the use of automated tools, continually improving these automated tools and reducing the amount of fall outs and manual touch time.
• To actively own and drive CI items so that improvements for customers can be identified and delivered.
• To own the delivery management element on all jobs planned, ensuring that engineering activities are actioned as soon as they are fully fluid.
• Manage own development, upskilling & multiskilling proactively in line with unit strategy

Skills you'll need

• A good knowledge/understanding of the 21CN Network

• Working in line with processes and procedures

• Good stakeholder management

• The business expectations are that you should be a subject matter expert in relation to the project you are assigned to.

• Continuous contribution towards the improvement of projects, proactive driving of complex issues and great communications with key stakeholders and colleagues

Experience you'll have

• Experience / Knowledge of network technologies and protocols
• Awareness of the E2E service journey
• Effective communication skills
• Stakeholder management
• Proficient in adapting to multiple workstreams
• Experience in Network Integration/engineering (preferred)
• Quality and delivery management (preferred)

Benefits

• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
• 22 days annual leave (not including bank holidays), increasing with service
• 24/7 private virtual GP appointments for UK colleagues
• 2 weeks carer’s leave
• World-class training and development opportunities
• Option to join BT Shares Saving schemes.

About us

BT Group was the world’s first telco and our heritage in the sector is unrivalled. As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business.

Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other.

While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies.

Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.