Global Voice Data Analyst

About BT

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.
BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.
Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.
We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.

About the role

• Specific Business Area
The Global Voice team is responsible for managing and optimising BT's international voice business. Reporting and analytics play a critical role in understanding performance, identifying opportunities, supporting commercial decisions and enabling continuous improvement across products and services.
• Impact of the Role
As a Data Analyst, you will own and develop reporting and insight capabilities that help stakeholders make informed business decisions. Your analysis will support product strategy, commercial performance, customer understanding and operational effectiveness.
• Link to Strategy
This role supports BT's focus on becoming a more data-driven organisation by delivering actionable insights, enabling better decision-making and exploring how AI-enabled analytics can create additional business value.

What you will be doing (Role Accountabilities)

• Own and maintain the Global Voice reporting environment within Qlik.
• Design, develop and enhance dashboards, reports and data visualisations.
• Work with Product, Sales, Commercial and Operations teams to understand reporting requirements.
• Translate business needs into effective reporting and analytical solutions.
• Analyse data to identify trends, opportunities, risks and market developments.
• Deliver regular and ad hoc reporting to support strategic and operational decisions.
• Ensure reporting accuracy, consistency and high standards of data quality.
• Support the adoption of self-service reporting and data-driven decision-making.
• Transform complex datasets into clear and actionable business insights.
• Explore how AI capabilities can improve reporting, forecasting, insight generation and operational efficiency.
• Identify opportunities to enhance reporting processes through automation and innovation.

What you’ll need to succeed (Skills & Experience)

Essential
• Experience developing and maintaining dashboards using Qlik Sense.
• Strong analytical and problem-solving skills.
• Experience working with large datasets and reporting solutions.
• Good knowledge of SQL and data modelling.
• Ability to gather, interpret and translate business requirements into reporting solutions.
• Strong stakeholder management and communication skills.
• Excellent attention to detail and commitment to data quality.
• Advanced Microsoft Excel skills.
• Fluent written and spoken English.

Desirable
• Experience within telecommunications, networking or voice services.
• Understanding of product performance and commercial reporting.
• Knowledge of data visualisation best practices.
• Experience with Power BI, Tableau or other business intelligence platforms.
• Awareness of AI technologies and their use within reporting and analytics.
• Experience using data to support forecasting, market analysis and business planning.

BT Group’s Behaviours

Customer First Prioritize customer needs in every decision and action.
Challengers Challenge the status quo and bring innovative ideas to life.
Committed Own outcomes and deliver with integrity.
Clear Communicate openly and simply, ensuring alignment.
Connected Collaborate across teams to achieve shared goals.

About the role

The Product Professional supports product development processes and projects throughout BT Group, assisting the implementation and maximal impact of company product strategies, product management, user experience (UX), software engineering, and analysis across multiple product lines.

What you’ll be doing

1. Supports the implementation of product management vision and strategy.
2. Supports product launches and delivery of key capabilities on time and on budget.
3. Support the development of enhancements to existing products by understanding and analysing user needs.
4. Assists with partnerships with analytics and engineering teams, and interface with cross functional stakeholders e.g. executives, sales, product, marketing, legal, and customer success teams to fulfill the product backlog using Scrum/ Agile methodologies.
5. Executes the development formal product documentation such as feature sheets and user guides.
6. Creates mockups, wireframes or POCs (points of contacts).
7. Write specifications and supports the coordination of product schedules.
8. Conducts analysis of customer behavior, metrics development and cultivating novel techniques to help customers.
9. Gathers and incorporates product feedback into subsequent product releases.
10. Supports the writing of comprehensive product requirements to instrument new tracking events, build data tools, pipelines, analytic dashboards and visualisations.
11. Supports in the implementation of ways to improve working processes within the area of product management.

Essential Skills / Experience

Desirable Skills / Experience

Our Package

Join us at a pivotal moment for BT Business. We are executing a multi-year transformation to restore growth, modernise at scale and unlock new markets beyond connectivity. Our ambition is clear – return to sustainable revenue and EBITDA growth, strengthen our market position, and deliver meaningful shareholder value through disciplined execution and bold reinvention.

We are fundamentally reshaping the business – simplifying our portfolio, digitising our customer experience and building market-leading capability across cyber, AI and managed services, all powered by the UK’s leading fixed and mobile networks. This is a shift from a legacy connectivity provider to a modern, solutions-led, AI-first business that can truly differentiate in a competitive and fast-moving market.

With execution momentum building and a clear path to growth, the opportunity now is to scale what works, accelerate performance and fully realise our potential. This is about delivering against ambitious financial outcomes while transforming how we operate – creating a business that is simpler, faster, more innovative and easier to do business with.

If you want to be part of the team shaping the turnaround of a multi-billion-pound business – and building a stronger, more competitive BT for the future – this is your moment.