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Working on the Devon & Cornwall Police MSC, this role is responsible for maintaining the End User Compute (EUC) infrastructure which consists of approximately 7500 devices and providing proactive and reactive support and ensuring end user compliance. This includes compliance for patching, such as a security, along with adhering to National Enablement Programme guidelines and policies. The role is expected to provide desktop support via Incident and Problem management when required and coach on the use of technologies.
What you’ll be doing
Delivering successful technical resolutions to complex customer 3rd line issues.
Problem solving and application of technical knowledge to unknown issues.
Planning of complex change with first time delivery to ensure sustained service across wide ranges of products and solutions.
Service management and design support on existing and new contracts.
Implementing solutions in a timely manner to ensure service level agreements are met.
Proactively driving own workload as well as reactively managing multiple tasks as escalated by customer and other EMS teams.
Working closely with a wide range of internal and external stakeholders and customers to understand the requirements and build an effective working relationship to ensure smooth running of contracts.
Windows 10 – troubleshooting and support of EUC estate (7500 devices).
Windows Defender – ensure compliance across the estate.
Powershell – good knowledge of scripting.
Microsoft 365 Modern Desktop Administrator (MD-100, MD-101).
Microsoft 365 Messaging Administrator (MS-203).
Any SCCM based courses / qualifications.
Our Package
Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:
10% on target annual bonus
Access to an online private GP 24/7 for you and your immediate family
Market-leading paid carers leave with up to 2 weeks off
Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
Discounted EE and BT products, including mobile and broadband
Market leading Pension scheme – 5% from you and 10% from us
Holiday purchase scheme
You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.
BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.
BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.
Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.
We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.
Working at BT Group
3 office days / week
A little flex time
Company employees:
100,000 across BT Group (24,000 at BT Business)
Gender diversity (m:f):
74.3:25.7 (BT Group)
Hiring in countries
Australia
Brazil
Hungary
India
Ireland
Japan
Mexico
United Kingdom
Office Locations
Company benefits
25 (UK, increasing with service) / 21 (India) days annual leave + bank holidays
#2 BEST WORKPLACE CULTURE
#1 BEST WORK-LIFE BALANCE
