Customer Solutions Design Specialist

Job Description

Why BT?

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you're interested in the power of potential, why not join us today and release yours?

Who we are looking for?

The role is for a Network Monitoring Systems (NMS) platform engineer, who can:

• Take technical ownership of the breadth of the entire estate ( around 200 servers and 20 applications)
• Ensure the service delivered by the systems meets the operational and contractual needs of the business
• 3-5 years working experience as a system engineer, tester on OSS system development especially in Service Assurance area (Service Performance Monitoring and Reporting).
  

Experience required for this role

• In Service Quality Assurance, performance monitoring, SLA reporting.
• As Systems engineer with hands experience eg Unix, Windows.
• In Systems development life cycle ( SDLC) With AGILE working method.
• Large IP networks, Cloud-based and Hardware – based Linux system environments.
• All-around experience of the applicable off the shelf and bespoke OSS / Infrastructure management tools installation, configuration, use and development.

Skills required for this role

• Provide leadership to a remote team of systems specialist
• Can anticipate business issues and developments in own discipline using own knowledge to focus work and drive improvements.
• Can anticipate the client’s needs, investigate the underlying causes and identify short and long-term solutions.
• Can recognise patterns and links and look beyond the immediate problem to the wider implications, generating new and innovative solutions to complex problems.
• Has the ability to explain/present highly complex ideas, can anticipate potential objections and prepare case accordingly; influencing others.
• Excellent English – written and spoken
• Stress resistant: can work under pressure to meet deadlines and milestones.
• CAN DO attitude, enthusiastic to learn new skills outside his own area of expertise.
• Result focused, do whatever it takes to achieve the goals and meet deadlines.

Documentation

• Test procedures
• Test results / reporting

Systems and Technologies

• Systems: SMARTS, Network Configuration Manager, SevOne (NPMD), Cisco ACS, FreeIPA, Network Node Manager, Splunk. Experience of a few of those would be an advantage.
• Technologies: SNMP, Java, C, Jira, Bamboo, Databases – Oracle/MySQL, Frontend – Apex, Angular, OBI, TcpDump, TcpReplay, Shell Scripting, Linux, Security – Certificates/OpenLDAP/Azure/Fire

What we offer

Compensation and benefits:

Company Car or Car Allowance

Attractive salary
Cafeteria package - HUF 600,000/ year
Performance-based bonusComprehensive private health care package for all the employees, which can be extended to family members
Nursery support for mothers returning from maternity
Extended paternity leave: 10+10 day fully paid days
Commuting allowance
Home office allowance
Employee discount opportunities
Highly affordable mobile packages for the family as well

Work atmosphere and community:

New high-class offices both in Budapest and Debrecen
Wide-range of company and community programmes (including support for different sport activities)

Flexibility:

Family-friendly culture
Smart working approach (hybrid working model, 3 together, 2 wherever)

Our leadership standards

Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.

Why this job matters

The Customer Solutions Design Specialist independently executes a range of workstreams in the creation of end-to-end technical designs, ensuring that business requirements are successful translated into deliverable solutions, which meet customer needs whilst considering the impact of those solutions on all technical and business areas.

What you’ll be doing

1. Captures detailed customer technical requirements and translation to detailed solution design in accordance with design methodologies.
2. Manages and recommends on the technical direction and helps determine the optimum solution design for customers.
3. Manages the review and validation processes for both new developments and in-life products and services, ensuring full integration across all aspects, considering the broad impact of solutions on the product roadmap.
4. Drives the improvement of design and delivery capabilities for end-to-end technical solutions.
5. Manages customer solution design engagement and statement of work creation, including any 3rd party deliverables.
6. Facilitates the development of strong customer relationships at the senior level through providing specialist service design expertise, and influencing the customer's service strategy and operational decisions.
7. Drives consistency in architecture and technical processes, with the aim of reducing costs and increasing productivity.
8. Undertakes customer migration planning and implementation.
9. Coordinates impact assessments and design documentation updates.
10. Resolves complex solution and service issues, leads root cause analysis, troubleshooting and escalation.
11. Pursues the identification of potential risks and the implementation of controls and mitigations, ensuring compliance with relevant industry and company policies.
12. Ensures the delivery of thought leadership in complex bids and agreeing strategic approach as part of customer solution design.
13. Mentors other customer solution designers, helping to improve the team's abilities by acting as a technical resource.
14. Champions, continuously develops and shares with team knowledge on emerging trends and changes in customer solution design.

The skills you’ll need

TroubleshootingTechnology IntegrationDecision MakingRequirements AnalysisGrowth MindsetRisk ManagementNegotiationCommercial AcumenSolution DesignTechnology MigrationInclusive LeadershipProposal DevelopmentSolution Architecture

Our leadership standards

Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.