Customer Solutions Design Practitioner

Job Description

About the role

This role sits within Customer Solutions Design, supporting a large, well known UK retail customer with the design and evolution of their wireless network estate.

The role plays a key part in ensuring secure, resilient, and high performing wireless solutions that support critical retail and operational services. You will work closely with delivery teams, security, operations, and customer stakeholders to design solutions that are right first time and fit for scale.

This role directly supports BT’s strategic pillars of Build, Connect, and Accelerate by enabling reliable connectivity, improving customer experience, and supporting transformation across the retail estate.

What you’ll be doing

• Design and assure enterprise wireless (Wi Fi) solutions for a large UK retail environment.
• Translate customer and business requirements into clear, supportable wireless designs.
• Produce and maintain high quality design documentation, including HLDs and LLDs where required.
• Work closely with delivery, security, and operations teams to ensure designs are deliverable and supportable.
• Participate in design reviews and technical governance, providing clear recommendations and options.
• Identify risks early and work collaboratively to mitigate them before implementation.
• Support retrofit designs, upgrades, and improvement initiatives across the existing wireless estate.
• Contribute to knowledge sharing and continuous improvement within the design community.

Essential Skills / Experience

• Design and assure wireless solutions for a large UK retail environment.
• Translate customer and business requirements into clear, supportable wireless designs.
• Produce and maintain high quality design documentation, including HLDs and LLDs where required.
• Work closely with delivery, security, and operations teams to ensure designs are deliverable and supportable.
• Participate in design reviews and technical governance, providing clear recommendations and options.
• Identify risks early and work collaboratively to mitigate them before implementation.
• Support retrofit designs, upgrades, and improvement initiatives across the existing wireless estate.
• Contribute to knowledge sharing and continuous improvement within the design community.

Desirable Skills / Experience

• Experience working in a large retail or multi‑site environment.
• Ability and willingness to travel to customer premises.
• Exposure to wireless security concepts (authentication, segmentation, integration with network/security platforms).
• Familiarity with design governance or assurance processes.
• Awareness of wider networking concepts (LAN, WAN, IP routing) that interact with wireless designs.
• Experience contributing to continuous improvement or standardisation initiatives.

Our Package

Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life.
You can design the package to suit you and your lifestyle. Your core benefits include:

• 10% on target annual bonus
• 25 days Holiday
• Access to an online private GP 24/7 for you and your immediate family
• Market-leading paid carers leave with up to 2 weeks off
• Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
• Discounted EE and BT products, including mobile and broadband
• Market leading Pension scheme – 5% from you and 10% from us
• Holiday purchase scheme

You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.
Ready to connect for good and help shape the future? Apply now.

With over 180 years of heritage, BT Business has brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers in the UK

We’re a leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We are Customer-First Challengers, who are Committed, Clear and Connected. We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.